Mgr Service Residential

Terminix•West Palm Beach, FL

1d•Onsite

About The Position

This Service Manager role is a key leadership position within local Terminix branches, focusing on leading and motivating Pest Technician Teams to deliver outstanding service to residential customers. The Service Manager is responsible for ensuring the team operates effectively and efficiently, maintaining high levels of customer satisfaction. Terminix, a member of the Rentokil family of companies, is a global leader in Pest Control with over 85 years of experience, safeguarding more than 3 million homes and businesses.

Requirements

An associate’s degree
Must possess a valid driver's license from state of residence
Ability to effectively lead and motivate others
Strong communications skills – impersonal, written, presenting
Good at problem solving and coming up with practical solutions
Ability to build rapport easily and establish trust with customers and employees
Detailed oriented and understand the importance of safety
Good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
Comfortable working outside and in confined spaces like crawl spaces and attics when necessary

Nice To Haves

A four year degree is highly desirable
Having 1-2 years of related experience is very helpful, but not required
Willingness to relocate is highly desirable

Responsibilities

Leading and motivating local Pest Technician Teams to provide outstanding service delivery of Terminix products to valued customers
Monitoring branch scheduling and ensuring pest tech routes are successfully completed
Ensuring regulatory compliance and safety standards are met or exceeded
Responding to customer concerns, including resolving cancellation requests
Inspecting and evaluating the performance of Pest Technicians
Monitoring and maintaining inventory levels of pest control products
Facilitating continual training of local sales and service teams

Benefits

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Comprehensive training and licensure, all paid by the company
Company vehicle, gas card, cell phone, and laptop
Highly competitive compensation
Opportunities for advancement and career growth
Medical, dental and vision coverage
Discounts on Terminix brands
Short/long-term Disability and Life Insurance
Paid time off
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility