Sr. Mgr, Field Process

Lam Research • Hillsboro, OR

3d

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
What you’ll do
Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.
Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues.
Ensures that engineers are current with the latest upgrades and/or new releases.
May be involved in customer installation and training programs.
Selects, develops, and evaluates personnel to ensure the efficient operation of the function.Helps manage and develop customer relations to identify new business opportunities,and help align Lam technical capabilities with customer technology roadmap.
Works directly with Sales and Service team to drive new business.

Requirements

• Phd with 10-12 years of work experience
• Masters with 15 years exp
• An advanced degree preferred.

Nice To Haves

• Etch experience preferred
• Phd preferred

Responsibilities

• Oversees the technical support of company customers by field engineers, technicians, and support specialists
• Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
• Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues.
• Ensures that engineers are current with the latest upgrades and/or new releases.
• May be involved in customer installation and training programs.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Helps manage and develop customer relations to identify new business opportunities,and help align Lam technical capabilities with customer technology roadmap.
• Works directly with Sales and Service team to drive new business.

Benefits

• At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees