Technical Service Mgr

Axalta

19h•Onsite

About The Position

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. The Technical Service Manager, OEM will be responsible for managing all programs and priorities to promote growth and retention of assigned account. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals. Axalta is a global coatings company focused on providing customers with innovative, colorful and sustainable solutions. With more than 150 years of experience in the coatings industry, Axalta continues to find ways to serve more than 100,000 customers with the finest coatings, application systems and technology.

Requirements

High School Diploma required
Minimum of 5-10 years OEM industry experience as SME (subject matter expert) re. manufacturing processes, paint formulation, paint application, OEM technology approval requirements, and assembly plant operations.
Strong English fluency.
Demonstrated capability to interact with all levels at customer assembly plant up to and including the Plant Manager.
Proven track record of problem solving and negotiation skills.
Effective written, oral communication, and presentation skills.
Proficient computer skills in Word, Excel, and PowerPoint.

Nice To Haves

Proficiency in Korean (spoken and written).

Responsibilities

Support customer’s day-to-day operations through regular attendance at customer production, quality, and engineering meetings.
Serve in an advisory capacity to our labs for field service & product/process needs.
Understand the role of all products and look for ways to bring new products or processes into the site for better productivity and profitability.
Document key work streams and communicate to others to leverage best practices.
Take necessary action to prevent or eliminate problems with the paint or paint systems.
Provide accurate demand forecast data for builds, volume of products used and future use.
Manage onsite technical service personnel and promote training/development opportunities.
Coordinate visits by management and product personnel to best utilize their time and meet customer requirements.
Monitor product supply chain issues.
Manage the account to exceed expectations.