Mgr, Technical Account Mgmt

Adobe•Austin, TX

About The Position

Manager, Technical Account Management – Digital Media This seasoned leader will manage a team of Technical Account Managers (TAM). TAMs provide proactive technical leadership to customers who have purchased the Elite Adobe Support Plan and who are generally our largest and most strategic customers. What You’ll Do Lead, mentor, and support a group of 10-14 experienced Technical Account Managers based primarily in Lehi, Utah, with additional members across North America. Set clear expectations, provide regular feedback, and ensure consistent delivery of team objectives and deliverables. Own overall team performance, engagement, and development. Establish goals and priorities, monitor progress against commitments, and address performance issues promptly and constructively. Hire, onboard, and retain top talent as the team evolves. Create an environment where experienced professionals can continue to grow their technical, customer leadership, and interpersonal abilities. Partner with customers, including senior technical leaders and executives at large enterprises and Fortune 500 organizations. Participate directly in key customer interactions to strengthen relationships, support complex engagements or critical issues, and reinforce confidence in the support program. Provide guidance and oversight on account strategy, customer health, and risk management. Ensure that team members are proactive, well-prepared, and aligned to customer and Adobe priorities, particularly during periods of change, escalations, or major initiatives. Refine and operationalize Technical Account Management program processes. Work across global support delivery, engineering, product, and other Adobe teams to ensure consistency, clarity of roles, and alignment with broader organizational goals. Identify patterns, gaps, and opportunities across customer feedback, delivery outcomes, and team input. Drive continuous improvement in processes, tools, and ways of working that improve both the customer experience and day-to-day effectiveness of the team. Act as an advocate for the organization by representing team insights and customer perspectives in cross-functional discussions, helping influence priorities related to support readiness, product quality, and customer impact. What You’ll Need to Succeed 3+ years’ experience managing and growing a Technical Account Management team, including experience leading senior or highly experienced individual contributors. Strong track record of leading complex, enterprise customer relationships in digital or software-focused environments. Demonstrated success leading teams through change, including evolving processes, operating models, or customer expectations. Proven ability to coach, develop, and retain high-performing professionals while holding teams accountable to clear standards and outcomes. Strong sense of ownership and judgment, with the ability to balance customer needs, team health, and business priorities. Exceptional organizational, presentation, and communication skills, both verbal and written in English. Ability to convey complex ideas clearly and influence customers and internal partners at multiple levels of the organization. Demonstrated ability to collaborate with cross-functional leaders to achieve shared business outcomes, often without direct authority. Technical depth and credibility to engage constructively with product and engineering leaders and contribute to discussions that shape roadmap priorities. Experience partnering with Engineering organizations to improve responsiveness, release readiness, and consideration of customer impact across the product lifecycle. Experience with Adobe Creative Cloud and/or Document Cloud products preferred. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $128,100 -- $216,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In Colorado, the pay range for this position is $136,300 - $197,400 In Washington, the pay range for this position is $142,800 - $206,900 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice May 18 2026 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. There's more than meets the eye when it comes to Adobe. Take the quiz and see how well you know us! Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Requirements

3+ years’ experience managing and growing a Technical Account Management team, including experience leading senior or highly experienced individual contributors.
Strong track record of leading complex, enterprise customer relationships in digital or software-focused environments.
Demonstrated success leading teams through change, including evolving processes, operating models, or customer expectations.
Proven ability to coach, develop, and retain high-performing professionals while holding teams accountable to clear standards and outcomes.
Strong sense of ownership and judgment, with the ability to balance customer needs, team health, and business priorities.
Exceptional organizational, presentation, and communication skills, both verbal and written in English.
Ability to convey complex ideas clearly and influence customers and internal partners at multiple levels of the organization.
Demonstrated ability to collaborate with cross-functional leaders to achieve shared business outcomes, often without direct authority.
Technical depth and credibility to engage constructively with product and engineering leaders and contribute to discussions that shape roadmap priorities.
Experience partnering with Engineering organizations to improve responsiveness, release readiness, and consideration of customer impact across the product lifecycle.

Nice To Haves

Experience with Adobe Creative Cloud and/or Document Cloud products preferred.

Responsibilities

Lead, mentor, and support a group of 10-14 experienced Technical Account Managers based primarily in Lehi, Utah, with additional members across North America.
Set clear expectations, provide regular feedback, and ensure consistent delivery of team objectives and deliverables.
Own overall team performance, engagement, and development.
Establish goals and priorities, monitor progress against commitments, and address performance issues promptly and constructively.
Hire, onboard, and retain top talent as the team evolves.
Create an environment where experienced professionals can continue to grow their technical, customer leadership, and interpersonal abilities.
Partner with customers, including senior technical leaders and executives at large enterprises and Fortune 500 organizations.
Participate directly in key customer interactions to strengthen relationships, support complex engagements or critical issues, and reinforce confidence in the support program.
Provide guidance and oversight on account strategy, customer health, and risk management.
Ensure that team members are proactive, well-prepared, and aligned to customer and Adobe priorities, particularly during periods of change, escalations, or major initiatives.
Refine and operationalize Technical Account Management program processes.
Work across global support delivery, engineering, product, and other Adobe teams to ensure consistency, clarity of roles, and alignment with broader organizational goals.
Identify patterns, gaps, and opportunities across customer feedback, delivery outcomes, and team input.
Drive continuous improvement in processes, tools, and ways of working that improve both the customer experience and day-to-day effectiveness of the team.
Act as an advocate for the organization by representing team insights and customer perspectives in cross-functional discussions, helping influence priorities related to support readiness, product quality, and customer impact.