Mgr Emergency Svc ASLMC

Advocate Health•Milwaukee, WI

8d•$51 - $77•Onsite

About The Position

This position is for a Manager of Emergency Services at Aurora St. Lukes Medical Center - Emergency Department. The role is full-time, requiring 40 hours per week, with 24/7 availability. The pay range is $51.05 - $76.60. The manager is responsible for coordinating and managing all resources necessary to provide optimal nursing care, including staff, supplies, and automated systems. This involves effective resource management, systems management, and addressing system issues to ensure optimal patient care. The role also focuses on innovative recruitment and retention strategies, coaching staff, building relationships with nursing instructors and students, and optimizing the work environment through data analysis to enhance staff retention. Maintaining productivity through efficient staffing, scheduling, and labor management is crucial. The manager provides input and expertise for orientation and continuing education programs, coaches staff on career advancement, and assists in identifying and addressing areas for growth. Evaluating the quality of nursing care through standards of practice, patient outcomes, and quality indicators is a key responsibility, ensuring appropriate resources are available for performance improvement initiatives. Developing service strategies, monitoring service levels, and improving customer and patient satisfaction are also part of the role. The manager will maintain and promote effective relationships with patients, families, staff, medical staff, and other healthcare facilities, acting as a liaison when necessary. Facilitating evidence-based nursing by creating an environment that encourages the utilization of evidence in practice and decision-making, aligning with organizational strategic goals, is essential. The manager will make recommendations for changes in nursing practice to shared governance councils and support shared governance within the department. Achieving care management, patient loyalty, and employee engagement targets is a primary objective. The role involves assisting physicians and other departments with new service development, identifying revenue sources, and marketing programs. Human resources responsibilities include interviewing, selection, promotions, staff development, performance evaluations, compensation changes, employee concern resolution, corrective actions, terminations, and overall employee morale. Developing and recommending operating and capital budgets, controlling expenditures, and adhering to the organization's Code of Ethical Conduct are also required. The incumbent must demonstrate knowledge and skills for age-appropriate patient care, understanding growth and development principles and assessing patient needs based on age-specific requirements.

Requirements

Registered Nurse license issued by the state in which the team member practices.
Bachelor's Degree in Nursing.
Typically requires 5 years of experience in emergency departments.
Includes 1 year of supervisory experience in multiple areas of nursing.
Proficient in the use of Microsoft Office (Excel, PowerPoint and Word) or similar products.
Strong communication, interpersonal, diplomatic and self motivation skills essential.
Must be able to interact effectively with individuals at all levels within the organization.

Responsibilities

Coordinates and manages all resources necessary to provide optimal nursing care, including staff resources, patient care supplies, and automated patient care systems.
Effectively manages resources through systems management, coordinating system issues to assure optimal patient care.
Utilizes innovative and effective recruitment and retention strategies and coaches staff in these behaviors.
Establishes successful relationships and links with nursing instructors and students.
Optimizes the work environment by effective use of all data, including employee feedback and the employee engagement index, to enhance staff retention.
Maintains an optimal level of productivity based on the coordination of efficient staffing and scheduling patterns and labor management standards 24 hours a day/7 days a week.
Provides input, direction, and expertise in the development, application, and evaluation of orientation and continuing education programs.
Coaches staff to assist in identification of their goals to advance practice and career advancement and develops a plan with employees for achievement of identified goals.
Assists staff in areas where deficits are identified and in the identification of areas for growth.
Evaluates the quality of nursing care provided by all department staff using Standards of Practice, patient outcomes, and other quality indicators.
Ensures that appropriate resources are available for performance improvement initiatives on the department.
Develops service strategies and monitors service levels against indicators to demonstrate improvement in customer and patient satisfaction.
Coordinates and integrates services with other areas.
Holds employees accountable for meeting department, facility, and Aurora Service Standards.
Maintains and promotes effective relationships with and between patients, families, department staff, other departments, medical staff and their support staff, other health care facilities, and vendors.
Participates in problem resolution as needed.
Acts as a liaison between medical and nursing staff as necessary.
Facilitates evidence-based nursing by creating an environment that encourages the utilization of evidence in practice.
Uses evidence in decision-making to maintain quality, cost, and customer service.
Ensures the integration of evidence in congruence with departmental, organizational, regional, and Aurora strategic goals.
Makes recommendations for changes in nursing practice to shared governance councils and promotes new approaches and concepts.
Participates in shared governance councils as a management representative, work group member, or by providing feedback as requested.
Supports shared governance in the department by holding staff accountable and by monitoring and counseling the department representative(s) to ensure role compliance.
Achieves care management targets, patient loyalty targets, and employee engagement targets in area(s) of responsibility.
Assists physicians and other departments with development of new services, identifying potential new sources of revenue and/or assisting in the marketing of existing and new programs.
Develops and communicates change initiatives.
Performs human resources responsibilities for staff, including interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
Understands and adheres to the organization's Code of Ethical Conduct and ensures that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.
Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
Demonstrates knowledge of the principles of growth and development over the life span and possesses the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program