Mgr, DDSM

CMA CGM•Carson, CA

About The Position

American President Lines (APL), part of the CMA CGM Group, is the premier U.S.-flag carrier on the Transpacific proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East and provides global container transportation through our extensive international shipping network. With the combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world class logistics solutions. With proven knowledge and expertise, we help our customers navigate complexity and seize opportunities in the dynamic global marketplace. As the U.S. maritime industry enters a new era of innovation and revitalization, APL is leading the way with bold investments designed to strengthen domestic capabilities and shape the future of American shipping. The DDSM Manager will oversee and assist the DDSM dispute clerks (4), inbound demurrage clerk (1) accounts payable clerk (1) and company wide floater (2). The manager will assist staff with dispute inquiries as needed as well as resolve escalated issues across all desks. The manager will monitor dispute team’s productivity and reallocate workload as appropriate. It is the responsibility of the manager to ensure that the dispute team is trained on current processes and systems to perform their tasks efficiently.

Requirements

Attention to detail
Strong analytical and problem-solving abilities
Good conflict resolution skills
Effectively work independently with minimum direction/supervision
Strong leadership, team building, people management skills
Strong time management and organization skills
Excellent communication skills (verbal and written) both internal and external customers
Advanced knowledge of Excel i.e., data manipulation using pivot tables, formulas, etc.
High School Diploma or GED
5-10 years General Experience
1-3 years Industry Experience

Nice To Haves

Bachelor’s Degree

Responsibilities

Manage all functions of DDSM Disputes & Collections.
Serve as first point of contact for DDSM dispute clerks, inbound demurrage clerk and accounts payable clerk when questions arise during their workday.
Ongoing review of staff productivity, offer recommendation, guidance, support and assistance.
Review and research DDSM dispute team’s escalated disputes to ensure resolution is reached.
Facilitate communication with internal teams to help resolve issues on inbound demurrage and accounts payable desks.
Responsible for Time in Lieu (TIL) logging, research, mitigations and pay outs in a timely manner.
Help drive collections efforts by prioritizing disputes accordingly and ensuring mitigations are processed timely and accurately.
Responsible for OCU training and system access i.e., ensuring OCU is trained and adheres to corporate policies and has appropriate system access.
Responsible for OCU Admin i.e., ensuring we have sufficient coverage across all OCU desks daily. Approve time worked, TIL logging and research.
Work on Ad Hoc projects as assigned by management.