Mgr, Claims

Maine Municipal Association•Augusta, ME

2d•Onsite

About The Position

The Maine Municipal Association (MMA) is seeking a Claims Manager – Property & Casualty to provide high-level leadership and technical oversight for our Property and Casualty Claims Unit within Risk Management Services. This leadership position involves guiding a skilled team, making complex claims decisions to protect municipal assets, shaping claims and litigation management strategies, and serving as a trusted expert to various stakeholders. The role offers considerable autonomy, close partnership with senior leadership, and the authority to guide operations, mentor staff, and influence outcomes.

Requirements

Significant experience managing complex property and casualty claims
Proven leadership or supervisory experience in a claims environment
Strong knowledge of litigation management, alternative dispute resolution, and self‑insurance programs
Familiarity with public-sector liability issues and court systems
Excellent communication, judgment, organization, and coaching abilities
At least five years of progressively responsible claims management experience

Nice To Haves

A bachelor’s degree
Professional insurance designations

Responsibilities

Lead and develop a professional claims team through ongoing coaching, feedback, mentoring, and targeted development opportunities
Oversee complex property, casualty, professional liability, auto, and public-sector claims, including civil rights and employment-related matters
Provide expert technical guidance on reserves, settlements, coverage, and litigation strategy
Ensure compliance with Maine statutes, the Maine Tort Claims Act, and internal standards
Monitor outside counsel and vendors for quality, efficiency, and cost effectiveness
Engage directly with members, delivering exceptional service and participating in educational outreach
Drive continuous improvement by refining workflows, procedures, and best practices