Mgr Case Mgmt & Care Coord

Children’s Hospitals and Clinics of Minnesota•Minneapolis, MN

5d•Onsite

About The Position

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org . Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. The Case Management and Care Coordinator Program is designed to empower patients and their families to achieve the highest possible level of functional health. The program supports families in developing the skills and confidence needed to independently coordinate care and manage their child’s and family’s needs. Its goals are to enhance the patient and family experience, improve population health outcomes, and reduce overall costs. The staff partners with patients and families in the context of their health care home (HCH) / medical home, to identify and provide support resources across the continuum of their child’s services. The child’s care coordination team will include the partnership of the child and their family, primary care provider (PCP), individual health care home clinic coordinators, and appropriate ACC staff. ACC staff can include APRN, RN and service coordinators. This team will collaborate to support efficiency and accuracy in meeting the patient/family needs. Case Management and Care Coordinator support occurs through in person contact at clinic appointments, in the care coordination office as well as telephonic and video visits. The Manager, Care Coordination & Case Management is the accountable operational leader for daily execution of Care Management work performed by Case Management across inpatient services and Ambulatory Care Coordination. The Manager provides frontline leadership, ensures consistent standard work, supports staff development and performance, and owns operational adoption and sustainability of key initiatives (e.g., discharge efficiency work, Epic optimization, interdisciplinary standardization and transitions of care).

Requirements

Active RN license required
BLS certification required
Bachelor's degree in Nursing required
3+ years of progressive leadership experience in care management, care coordination, or related patient flow/discharge operations
Strong working knowledge of care management practice, discharge planning, transitions of care, and documentation/regulatory expectations
Ability to lead operational execution while balancing quality, experience, cost, and throughput priorities
Skilled in coaching, performance management, conflict resolution, and escalation management
Ability to collaborate effectively with patient care leaders, providers, revenue cycle partners, payers, and community agencies
Experience with Microsoft tools
Understanding of health disparities and health equity, with experience developing care management approaches for racially/ethnically/culturally/socio-economically diverse patient populations

Nice To Haves

Case Management Certification preferred
Master's degree in Nursing, Healthcare Administration, or related field preferred
Experience across both inpatient and ambulatory settings preferred
Experience leading operational change adoption (e.g., workflow redesign, EMR/Epic optimization, standard work) preferred
Experience with care coordination/case management evidence-based practices and resources for benchmarking processes and outcomes
Data-informed approach: ability to monitor trends and drive sustained improvement
Epic experience (Compass Rose) preferred

Responsibilities

Provides frontline leadership, ensures consistent standard work, supports staff development and performance, and owns operational adoption and sustainability of key initiatives (e.g., discharge efficiency work, Epic optimization, interdisciplinary standardization and transitions of care).