Mgr-Assist QA

OSI Group•Chicago, IL

7d•$90,640 - $135,960•Hybrid

About The Position

As a premier global food provider, the OSI Group partners with the world’s leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers. The OSI Field Service will serve as a liaison between key customers and OSI in supporting complaint investigation, in-restaurant product assessment, product roll-out (regional and national), customer database management, restaurant training and procedures, store validations; and managing Distribution Center complaints, projects, and credit system.

Requirements

Knowledge of Microsoft Office and Computer Skills.
2+ to 5 years of relevant work experience in the food industry (plant level).
Excellent analytical and communication skills.
Understanding of Quality Tools and SPC.
Technical Learning – Picks up technical skills quickly.
Ability to travel a minimum of 30% of the time required.
Ability to follow directions, work well independently or in a group, and communicate opinions effectively.

Nice To Haves

Experience in Sensory Evaluation is a plus.

Responsibilities

Provide technical and customer relationship support to the customer’s restaurant team.
Review complaints at the store level and support plant QA investigation.
Support development of restaurant procedures, and in-store product/equipment validation (e.g. grill performance, product preparation).
Support OSI product roll-out and training.
Collect, track and trend restaurant complaints. Present data on an ongoing basis to OSI facilities and OSI leadership.
Perform Distribution Center visit and support customer QA and Supply Chain departments on projects related to distribution (cold chain, traceability) and investigation of complaints originated or found at the distribution centers.
Be a resource for OSI and customers on Sensory Evaluations. Conduct sensory evaluations at the store or OSI facilities, when needed. Develop and conduct sensory training on new and existing products.
Ensure manufacturing facilities are in compliance with customer specifications.
Support the OSI Corporate Quality Assurance Department in managing emerging quality and food safety risks.
Contributes to innovation, troubleshooting, and brainstorming ideas in a team environment.