MGMAir Operations Coordinator - Beau Rivage

MGM Resorts International • Folsom, CA

1d • Onsite

About The Position

As an MGMAir Operations Coordinator, you will play a key role in creating seamless travel experiences for our MGMAir guests from the moment their trip is booked through their arrival and departure. You will coordinate flight and hotel reservations, manage important travel details, and work closely with teams across the property and external partners to ensure every detail is handled with care.

Requirements

• 3+ years of directly related experience or equivalent education
• Fundamental experience with Microsoft Office, particularly Excel
• High School Diploma, GED, or equivalent

Nice To Haves

• Strong communication and problem-solving skills
• Professionalism and composure when handling unexpected travel challenges
• Flexibility to work varied shifts, including weekends and holidays

Responsibilities

• Process and confirm flight, hotel, and special request reservations submitted by Junket Representatives and branch offices
• Prepare tour rooming lists, flight seating assignments, and manifests using Microsoft Excel
• Create and organize welcome packets and assist with greeting arriving and departing groups
• Monitor and update the MGMAir hotline as needed
• Partner with internal teams including Front Desk, Group Desk, Front Services, VIP, Player Development, and Customer Care to coordinate seamless guest experiences
• Coordinate with external partners including airlines, ground transportation providers, and ground handling services
• Assist guests with travel-related questions, requests, and service recovery needs, including flight issues and lost or damaged luggage
• Use systems including Patron, Opera, VIPR, Microsoft Office, Excel, and MGM Flight Manager to manage reservations, travel details, and guest information
• Communicate effectively with internal teams, external partners, and guests to resolve issues and keep travel plans on track
• Maintain accuracy and attention to detail while managing multiple requests and changing priorities

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Health & compensation protection benefits
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities, as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED