Front Desk Agent - Beau Rivage

MGM Resorts International • Folsom, CA

1d • Onsite

About The Position

As a Front Desk Agent, you will be the welcoming face for our guests, setting the tone for their stay from the moment they arrive. By understanding their unique stories and needs, you'll have the opportunity to take ownership of their experience, crafting WOW moments that they will cherish long after their visit. If you’re passionate about hospitality and dedicated to providing exceptional service, we invite you to apply and become an integral part of our team!

Requirements

• Must be 18 years old or older.
• Must have a High School Diploma or GED.

Responsibilities

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics.
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs.
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED