MFMP TRAINING SPECIALIST - 72000784

State of Florida•TALLAHASSEE, FL

2d•Onsite

About The Position

This position is responsible for eProcurement system (MyFloridaMarketPlace or MFMP) adoption by improving procure-to-pay processes, including procurement, purchasing, and the invoicing component, strategic sourcing, and reporting in MFMP. Success requires facilitation of cross-functional, enterprise-wide process improvement teams to achieve significant and measurable benefits. This effort directly advances the agency mission – to deliver innovative, resource-saving solutions to continually improve customer service.

Requirements

Experience with eProcurement systems (MyFloridaMarketPlace or MFMP) adoption.
Experience improving procure-to-pay processes, including procurement, purchasing, and invoicing.
Experience with strategic sourcing and reporting in MFMP.
Facilitation of cross-functional, enterprise-wide process improvement teams.
Designing and providing effective training materials and sessions.
Leading customer working groups.
Drafting communications and training materials.
Compiling customer feedback and taking action.
Providing operational training and guidance for use of MFMP eProcurement solution and all applications.
Conducting technical research and analysis using MFMP reporting modules and other data sources.
Providing customer service and consultative assistance to agencies and employees.
Establishing and preserving relationships between the State of Florida and vendors.
Producing analytical reports with regard to Public Records Requests.
Analyzing data for accuracy.
Recommending solutions to identified problems.
Evaluating agency usage of MFMP and recommending procurement business process changes.
Identifying customer needs and expectations.
Setting forth a performance measurement and data collection process.
Identifying multiple variables and solutions to complex situations.
Motivating stakeholders toward appropriate action.
Communicating information clearly, concisely, logically and with confidence.
Verifying assigned Service Level Expectations for contract compliance.
Reviewing customer feedback relevant to MFMP applications.
Assisting with annual survey criteria.
Acting as an agent for change.
Taking a facilitative catalyst role.
Training and developing business best practices in process re-engineering tools and techniques.
Identifying, disseminating, and promoting adoption of best practices.
Recommending process improvements and system enhancements.
Conducting process analysis and providing recommendations for process and system efficiency and improvement.
Studying new regulations.
Participating in educational opportunities.
Reading professional publications.
Maintaining personal networks.

Responsibilities

Champion MFMP and State Purchasing initiatives. Design and provide effective training materials and sessions to agency customers and vendors.
Continue to drive the MFMP Utilization Initiative including leading customer working groups, drafting communications and training materials, compiling customer (both agencies and vendor) feedback and taking action.
Provide creative and innovative ideas on how to improve customer adoption of MFMP.
Provide operational training and guidance for use of MFMP eProcurement solution and all applications.
Independently conducts technical research and analysis using MFMP reporting modules and other data sources in the MFMP system to provide customer service and consultative assistance to agencies and employees.
Works with the MFMP Specialists in establishing and preserving the relationships between the State of Florida and vendors registered to conduct business in the state.
Produces analytical reports with regard to Public Records Requests, within a timely fashion.
Analyzes data for accuracy at all times and when generating reports and data files. Recommends solutions to identified problems.
Improves procurement management and internal controls by evaluating agency usage of MFMP and recommending procurement business process changes. Identifies customer needs and expectations, and then set forth a performance measurement and data collection process that will lead to performance improvement and customer satisfaction. Identifies multiple variables and solutions to complex situations and motivate stakeholders toward appropriate action. Communicate information clearly, concisely, logically and with confidence.
Independently verifies assigned Service Level Expectations for contract compliance.
Works with the MFMP Help Desk Manager to review customer feedback relevant to MFMP applications.
Assists the MFMP Chief Learning Officer (CLO) and CLO team on annual survey criteria.
Act as an agent for change, taking a facilitative catalyst role. Train and develop business best practices in process re-engineering tools and techniques. Identify, disseminate, and promote adoption of best practices.
Recommends process improvements and system enhancements related to customer and internal business processes, to ensure the components of the purchasing system are comprehensive, user-friendly, and reliable and accomplish objectives.
Assist in managing the MFMP applications by conducting process analysis and providing recommendations for process and system efficiency and improvement.
Update job knowledge by studying new regulations; participating in educational opportunities; reading professional publications; maintaining personal networks.
Perform other duties as assigned by management.