Perdiem MFM Scheduler

Yale New Haven Health • New Haven, CT

11d

About The Position

Schedules patients for clinic visits, ultrasounds, testing, and evaluations through referrals from physicians’ offices and in-house staff. The role supports patient- and family-centered care by emphasizing participation, dignity and respect, information sharing, and collaboration. It provides service excellence and a positive first impression to patients, families, physicians, staff, and support department personnel, adheres to the “I Am YNHH” service excellence pledge, and promotes a positive work environment.

Requirements

• High school graduate; coursework in medical terminology is helpful.
• One to two years of experience in the medical field using computers and medical terminology is preferred.
• Ability to work independently and to problem-solve, organize, and prioritize according to need and urgency.
• Excellent telephone etiquette and a commitment to customer service.

Nice To Haves

• Medical terminology coursework.
• One to two years of medical-field experience using computers and medical terminology.
• Previous Business Associate experience.
• Specific skills related to IDX scheduling.

Responsibilities

• Schedule patient appointments and exams requested by referring physicians using the IDX system.
• Answer telephone calls courteously, identifying oneself and the department.
• Complete scheduling functions accurately, promptly, and effectively for the Department of Maternal-Fetal Medicine.
• Complete scheduling requests for the department routinely.
• Schedule new patients, including confirmation letters and phone calls; schedule return visits and ultrasounds; follow up to rebook missed appointments and cancellations; and coordinate and follow through with pre-certification before visits.
• Use the IDX system to address scheduling issues.

What This Job Offers

• Education Level: High school or GED