MFLC Regional Manager (Pearl Harbor, HI)

KBR•Honolulu, HI

8d•Hybrid

About The Position

The Regional Manager for the Military Family Life Counseling (MFLC) Program provides strategic, operational, and clinical oversight for MFLC services across multiple military installations in an assigned region. The role ensures high-quality, compliant, and responsive counseling services for military members and their families, and serves as the primary liaison among MFLC counselors, military installation leadership, and internal program leadership. The manager must reside within the assigned region to support effective engagement, on-site presence, and relationship building. This position is contingent on contract award and requires regional travel, including installation visits; occasional overnight travel may be necessary. The working environment combines remote work, administrative duties, and on-site installation engagement in a fast-paced, mission-driven program supporting military members and families. The role reports to the Operations Manager.

Requirements

Master’s degree in Counseling, Social Work, Psychology, Marriage & Family Therapy, or a related behavioral health field.
Current, unrestricted independent clinical license, such as LPC, LCSW, LMFT, or Psychologist.
At least 7 years of progressive experience in behavioral health, military support services, or human services programs.
At least 3 years of management or supervisory experience, preferably within a multi-site or regional program.
Demonstrated understanding of military culture, military family systems, and DoD environments.
Ability to travel as needed within the assigned region.
Must reside within the assigned region.

Nice To Haves

Prior experience with the MFLC program or other DoD behavioral health programs.
Experience managing geographically dispersed teams both virtually and on-site.
Experience working under government contracts.
Familiarity with clinical quality assurance processes and performance metrics.
Active or previous security clearance, or ability to obtain one.
Strong leadership and problem-solving skills.
Excellent interpersonal, communication, and stakeholder engagement abilities.
Ability to balance operational, clinical, and administrative responsibilities.
High level of professionalism, discretion, and ethical judgment.
Proficiency with reporting tools, data tracking, and standard office software.

Responsibilities

Lead and oversee MFLC operations across multiple military installations within the assigned region.
Ensure regional compliance with MFLC program policies, Department of Defense requirements, and contract performance standards.
Monitor and manage regional performance metrics, workload distribution, and service delivery outcomes.
Identify operational risks and implement corrective action plans.
Support clinical quality assurance in coordination with Area Supervisors and Program Leadership.
Directly supervise Area Supervisors assigned within the region and facilitate individual and group supervision calls.
Ensure counselors follow MFLC model standards, ethical guidelines, and scope-of-practice requirements.
Address client care concerns, critical incidents, and escalations according to program protocols.
Promote best practices in non-medical counseling services for military populations and their families.
Support Area Supervisors and/or MFLC staff through direct supervision and other assigned support.
Collaborate with recruitment and credentialing teams on regional staffing needs.
Assist with counselor onboarding, orientation, training, and ongoing performance management.
Support counselor retention, engagement, and professional development.
Serve as the primary regional contact for installation leadership, military partners, and contracting stakeholders.
Build and maintain relationships with commanders, family readiness staff, chaplains, and installation support agencies.
Represent the MFLC program at meetings, briefings, and regional events as required.
Prepare and submit required regional reports, documentation, and status updates.
Communicate program priorities, policy updates, and operational guidance to regional staff.
Participate in program planning and continuous improvement efforts.
Assist with MFLC team goal setting, including goals for Area Supervisors.
Approve Area Supervisors' team timesheets.
Monitor and provide oversight support to surge and on-demand events.