MFG Functional Lead

Amazon • North Reading, MA

3d • $30 - $50

About The Position

Are you inspired by innovation? Do you enjoy solving technical problems in a
fast-paced, hands-on environment? Do you thrive when guiding teams and improving
technical processes? If so, you’ll be right at home with Amazon Robotics.
Amazon Robotics (AR) is Amazon’s industrial automation and robotics
manufacturing arm, producing high-quality robotic systems that power fulfillment
and transportation centers across the globe. Our Operations team works closely
with Engineering, Quality, and Supply Chain teams to deliver solutions to our
customers.
We are seeking a highly motivated Functional Lead to support and guide a team in
areas such as functional testing, diagnostics, repair, calibration, and
inspection of electro-mechanical systems. The Functional Technician Lead is a
hands-on technical leader responsible for coordinating daily functional
activities, troubleshooting technical issues, and driving continuous improvement
within their area of responsibility.

Requirements

• Experience reviewing and understanding engineering design documents for electronic, mechanical and electro-mechanical parts and assembly drawings of products
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• 4+ years in a manufacturing, test, repair, quality, or engineering technician environment.
• 2+ years in a lead or technical support role guiding functional or technical activities.
• Experience with diagnostic tools and instrumentation used in electro-mechanical environments (e.g., digital multimeters, probes, test equipment).

Nice To Haves

• Associates degree or technical certification in manufacturing, engineering technology, or a related field.
• Experience supporting functional testing, diagnostics, or reliability validation of hardware systems.
• Experience in Lean manufacturing, 6S, or Kaizen practices.
• Experience facilitating training and contributing to the development of new team members.
• Strong communication and interpersonal skills; ability to lead meetings and coordinate across multiple teams.
• Proven ability to manage multiple priorities and meet tight deadlines while maintaining a high level of accuracy.

Responsibilities

• Lead a team of technicians executing functional testing, diagnostics, repair, and inspection activities in accordance with engineering documentation, Standard Operating Procedures (SOPs), quality standards, and safety guidelines.
• Act as the primary point of contact for real-time technical issues; perform troubleshooting, root cause analysis, and escalate when necessary.
• Plan, assign, and prioritize tasks to meet functional testing and repair, MRB goals while ensuring effective shift handoffs and end-of-shift reporting.
• Provide direct coaching and technical training to team members, contributing to onboarding and ongoing skills development. Develop and implement training plans within your department.
• Maintain and update test procedures, troubleshooting guides, and visual work instructions; validate SOP effectiveness and drive updates when deviations are identified.
• Proactively identify and lead technical process improvement initiatives (e.g., 6S, safety, Kaizen), using data collection and root cause analysis to drive results.
• Review team output for quality and adherence to engineering specifications; ensure metrics are met across individual and team performance.
• Facilitate daily stand-up meetings and ensure alignment with cross-functional teams including engineering, quality, and operations.
• Foster a culture of safety by modeling best practices, including ESD compliance, proper equipment handling, and escalation of hazards.
• Support new product introduction (NPI), development builds, and functional validation activities within the manufacturing environment.
• Optimize systems to challenge the status quo and build toward the organization's future vision.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree