Metrology Customer Service Center Lead

BAE Systems • Nashua, NH

1d

About The Position

BAE Systems is seeking a Metrology Customer Service Center Lead to join their Metrology team. This role involves leading and working with a team of logistics professionals to expedite the movement of Measurement and Test Equipment (M&TE) through the calibration process. The goal is to ensure factories can deliver product on time and to the highest quality standards. The position offers opportunities to learn and grow within the company, contributing to national security through technology and innovation.

Requirements

• Bachelors degree plus 5+ years of experience in logistics
• Experience using Calibration recall Database’s such as MetTeam
• Microsoft Office Suite proficiency
• Communicate effectively both orally and in writing
• Possess interpersonal skills involving coordinating with customers and suppliers
• Be able to make decisions using sound judgment while complying with policies, procedures, appropriate principles and applicable state and federal laws and regulations

Responsibilities

• Receives Measurement and Test Equipment (M&TE) from users and coordinates the movement through the calibration process.
• Follows user guides and requests to status and sticker M&TE.
• Picks-up and delivers M&TE using various lifting tools, carts, and vehicles (passenger van). Lifting of equipment upwards of 50 lbs.
• Provides logistics support that will facilitate the timely movement of M&TE to and from Customer Service Centers (CSC) and to the service facility.
• Keeps customers informed of M&TE status information through Recall database and other media.
• Answers customer questions and concerns regarding M&TE calibration status.
• Coordinates vendor onsite calibration.
• Contacts vendors and coordinates the outsourcing of vendor calibrated equipment.
• Processes and route New M&TE to the point of use.
• Works with Asset Management and Gov/Prop Management to facilitate the disposition, tagging, deployment, storage, and redeployment of M&TE.
• Maintains an effective working relationship with supervisors and engineers so that calibration compliance can be satisfied.
• Assists in preparing purchase order requisitions and track requests from initiation through delivery.
• Maintains various files for calibration compliance, cost data, calibration recall programs, etc.
• Notifies supervisor of any difficulties or delays, which may affect schedules.
• Follows up with vendors to obtain status of equipment and expedite as required.
• Responsible for the planning and execution of all activities related to the Metrology Customer Service Center.
• Ensures personnel assigned to CSC's have the necessary training, expertise, and experience to perform their duties.
• Manages a wide variety of complex operations of the Metrology logistics function.
• Able to develop, procedures, policies, and tasks associated with all Metrology logistics functions.
• Performs other duties and responsibilities as required.

Benefits

• health, dental, and vision insurance
• health savings accounts
• a 401(k) savings plan
• disability coverage
• life and accident insurance
• employee assistance program
• legal plan
• discounts on things like home, auto, and pet insurance
• paid time off
• paid holidays
• paid parental leave
• paid military leave
• paid bereavement leave
• applicable federal and state sick leave
• company recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees