Metro Safety Ambassador (1st & 2nd Shift)

SMS Holdings•Saint Paul, MN

11d•$22•Onsite

About The Position

The Metro Transit Safety Ambassador Program is a proactive initiative designed to enhance the overall safety, cleanliness, and customer experience within high-traffic transit environments in downtown Saint Paul. Ambassadors are strategically assigned to one of three primary light rail platforms (Central Station, Union Depot, and 10th & Cedar Station) or numerous bus stops, where they maintain a consistent and visible presence throughout their shift. Ambassadors conduct ongoing assessments of their assigned platform, identifying and addressing concerns such as litter, vandalism, graffiti, and violations of the rider code of conduct. They also serve as the face of the transit system, delivering professional, courteous, and approachable customer service by offering directions, assistance, and positive interactions. This role is performed exclusively through foot patrol, reinforcing accessibility, visibility, and direct engagement. Ambassadors contribute significantly to creating a secure, well-maintained, and user-friendly transit experience.

Requirements

Must have a H.S. Diploma or GED
Must be at least 18 years of age.
Must have the physical capacity to walk or traverse continuously during an eight-hour shift, with two 15-minute breaks and a 30-minute lunch break.
Must be able to work outdoors in all conditions.
Must be able to speak, read, and write the English language in order to create basic reports.

Nice To Haves

Experience preferred. We will train.

Responsibilities

Conduct ongoing assessments of assigned platform.
Identify and address concerns such as litter, vandalism, graffiti, and violations of the rider code of conduct.
Report observations and concerns.
Deliver professional, courteous, and approachable customer service.
Offer directions and assistance to transit users.
Foster a welcoming atmosphere.
Perform duties through foot patrol.