Metro Peer Case Manager

Special Service for Groups- HOPICS•Los Angeles, CA

23h•Onsite

About The Position

Under the supervision of the Program Manager and Program Supervisor, and as part of a multidisciplinary team, the Incumbent (Peer Case Manager) will perform professional case management services in connection with outreach to, and linkage for, individuals experiencing homelessness. The incumbent will utilize their lived experience with homelessness, recovery, behavioral health challenges, or other relevant life experiences to establish rapport, build trust, provide peer support, and assist consumers and their support systems in understanding and developing solutions to issues that contribute to and result from homelessness. Through shared experiences and a recovery-oriented approach, the Peer Case Manager will serve as a mentor, advocate, and source of encouragement for clients as they navigate housing and supportive service systems. The incumbent will receive technical guidance, consultation, and supervision to enhance their skills in case management, client engagement, and service coordination. The incumbent will comply with all ethical and legal mandates related to documentation, confidentiality, and reporting requirements. The incumbent will utilize evidence-based and person-centered case management practices to assess clients immediate needs, housing barriers, and service needs, and will assist in the development and implementation of individualized service and treatment plans designed to address factors contributing to homelessness. The incumbent must be able to effectively coordinate daily field-based responsibilities, including client engagement, service delivery, documentation, meetings, training, and collaboration with multidisciplinary team members. As part of a homeless outreach effort within Service Planning Area 6, the incumbent will coordinate services with a multidisciplinary team and provide outreach, engagement, and case management services across Metro Lines A, K, and C. The incumbent will work closely with the Los Angeles County Sheriff's Department (LASD), Metro Safety personnel, Metro operations staff, and community service providers to engage and provide services to people experiencing homelessness (PEH) on assigned Metro platforms, stations, transit corridors, and surrounding areas. The Peer Case Manager will leverage their lived experience to engage individuals who may be resistant to services, promote hope and self-sufficiency, reduce barriers to engagement, and support clients in accessing housing, behavioral health services, medical care, substance use treatment, public benefits, and other supportive resources. The incumbent will assist in fostering a safe, respectful, and client-centered environment while supporting outreach efforts that promote safety, accessibility, and continuity of care throughout the Metro transit system.

Requirements

High school diploma and/or Registered Alcohol and Drug Abuse Counselor
Incumbent must have lived experience with homelessness, and experience working with the homeless (i.e. Peer Counseling training program, or volunteer outreach)
Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
Ability to work with homeless clients in the field
Ability to communicate effectively both written and orally with collaborative entities
Neat and professional appearance
Attention to detail and punctuality required
Working knowledge of Microsoft Word, Excel, and Internet
Experience working with homeless persons with co-occurring issues (mental/health/disabilities/substances)
Be able to work with co-occurring populations that present with any stand alone or combination of mental illness, health conditions and substance related concerns.
You must be able to report (verbal/written) in accordance with the law all legal issues that surface (i.e. Tarasoff, child abuse, vulnerable adult abuse, danger to self/others and grave disability, etc)
Professional experience working within a multidisciplinary team.
Be able to coordinate the submission of client documentation if unable to work
If in recovery, a minimum of three (3) years of being drug and alcohol free is required.
You must be able to produce verification of Employment Eligibility and pass a Background Clearance.
TB test required (not more than (3) months prior to or (7) days after Date of Hire, and renewed annually thereafter)
CPR and First Aid Certification required within 30 days of employment with company
Valid California ID

Nice To Haves

Peer Counseling training program

Responsibilities

Conduct immediate needs assessments with consumers to obtain information to complete a comprehensive treatment plan; have working knowledge of how to present within a Multi-Disciplinary Team (MDT) due to collaboration involved with internal and external entities; be comfortable working and providing assistance to homeless clients in the field; be able to assist in establishing client treatment plans that correlate with the clinical assessments of therapists, nurses and substance use counselors; to assist the consumer to resolve or cope with issues that contribute to mental, emotional, medical and/or substance related problems.
Help orient clients to services that are provided through HOPICS; provide information to the client regarding recovery support, self-help meetings and the opportunities for relapse prevention; assist clients with identifying employment training, gainful employment and or education opportunities; develop individualized post services care plans to assist clients with a successful transition to recovery and sobriety and independent living; follow-up with clients on a weekly or monthly (for aftercare) basis to ensure stability; provide peer support and life skills techniques to the clients; facilitate groups in coordination with other E6 team members; be familiar with and able to document in accordance with the guidelines established for the E6 program, including entering all notes and treatment plans, and outcomes into HMIS.
Provide services to homeless consumers by providing case management (including providing solutions to immediate needs, food support, hygiene support, linkages to various resources, etc).
Work with homeless consumers, adults with co-occurring substance abuse issues and mental/physical/developmental disabilities; document effectively in accordance with established standards of care on a daily basis; participate in all required meetings, trainings, collaborations, and multi-disciplinary team meetings within the program and be prepared to discuss, educate, present or evaluate the nature and progress of presenting issues; attend other meetings, training sessions, seminars, as needed to effectively perform duties affiliated with this position; coordinate program activities to meet contractual agreements, laws, regulations and funding directly with the Program Manager; participate in weekly supervision (individual and group); assume other tasks as assigned and required for this position assigned by the E6 Program Manager; conduct all interventions and treatments in the field.
Participate in all mandatory program, division meetings and trainings (which includes offsite meetings and trainings), as assigned by his/her Program Manager, Program Supervisor, and Division Director and Agency Director.
Provide and maintain documentation of homeless status to intake workers and to clients and keep copies in client files; provide HIV/AIDS information, education and linkages to testing, housing and services; be knowledgeable about HIV/AIDS services and testing locations; ensure that hygiene/food/clothing supplies are adequately stocked; track/ log all hygiene/food/clothing supplies on an ongoing basis; handle food giveaways and clothes documentation and file properly; maintain hygiene products and inventory documentation, enter activity into HMIS system regularly; assist with collecting and inputting information for the preparing of all LAHSA required reports including but not limited to CPR and Data Integrity; build rapport with individuals and staff of various community organizations that serve homeless individuals, families, low income households, and other HOPICS target populations; inform, educate, and refer homeless individuals and families about HOPICS programs and services of available to them.
Maintain appropriate boundaries, and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
Represent the Agency and Division in a professional manner at meetings and community events.
Maintain regular attendance, maintain files/records on client services in compliance with HIPAA CFR42 and other funding requirements for auditing purposes.
Ensure that all client records/documentation are submitted or a plan arranged to send them in, if the incumbent resigns from this position.
Perform other duties as assigned by the Program Manager, Program Supervisor and/or Division Director.