Metrics & Reporting Senior Associate

JPMorganChase•Wilmington, NC

About The Position

The firmwide Regulatory Learning team works closely with the Lines of Business (LOB)/Functions and Compliance Subject Matter Experts (SME) to identify, design, and deliver appropriate learning solutions to JPMorganChase stakeholders and workforce members globally across the firm, and to measure outcomes and impacts of the learning solutions. This position demands a candidate with exceptional analytical, organizational, project management and communication skills, along with the ability to work autonomously following initial guidance. You will collaborate and liaise with both internal and external Regulatory Learning stakeholders, as well as cross-functional teams such as Compliance, Risk, and Technology, to fulfil your daily responsibilities. Our primary objective is to equip Lines of Business (LOBs) and Functions with the essential tools and comprehensive reporting to assist employees in completing mandatory Compliance Training promptly, thereby safeguarding the firm by mitigating risks associated with non-compliance. As a Metrics and Reporting Senior Associate within the Regulatory Learning Metrics and Reporting Team, you will be leading strategic reporting initiatives. In this role, you will be responsible for driving the development of innovative reporting processes and conducting comprehensive data analytics to inform decision-making. You will lead efforts to support ongoing Compliance Training reporting projects and initiatives, ensuring they align with organizational goals and regulatory requirements. Your leadership will also extend to managing and executing processes that support the Compliance Training Violations Program, as well as overseeing the creation and maintenance of Tableau operational reporting dashboards. Your ability to lead cross-functional teams and collaborate with stakeholders will be crucial in achieving success in this role.

Requirements

Minimum of 3 years of experience in data analysis, with strong analytical skills to interpret and translate data into actionable insights
At least 3 years of experience managing relationships with customers or stakeholders, demonstrating proven relationship management skills
Excellent verbal and written communication skills, with the ability to effectively present information and articulate key messages to all levels of management
Self-starter with the ability to use initiative to interpret data to tell a story
Strong organizational skills with the ability to manage multiple tasks and projects simultaneously in a fast-paced environment
Demonstrated leadership in managing multiple projects and influencing teams globally
Strong proficiency in Microsoft Office applications (Word, Excel, Teams)
Strong attention to detail to support accuracy and precision in data analysis and report generation
Excellent judgement and decision-making skills, with the ability to analyse complex situations and provide strategic solutions

Nice To Haves

Experience with Business Objects, Alteryx and Tableau
Proficiency in data analysis and visualisation tools to enhance reporting and insights
Experience in process improvement initiatives to enhance training reporting
Experience in cross-functional collaboration to drive seamless communication and synergy across diverse teams

Responsibilities

Lead the development and execution of strategic reporting enhancements by facilitating daily scrum meetings, including setting agendas and managing follow-ups, and prioritizing any backlog.
Lead / Participate in the development, testing, and implementation of compliance training strategic reporting solutions
Coordinate, execute, and document User Acceptance Testing (UAT), and manage requirements and testing for reporting enhancements within the Regulatory Learning Metrics Reporting Tool (RLMRT)
Execute the Violations Program and Control Committee processing, encompassing metrics analysis with insightful commentary, escalation and forecasting of Violation Program corrective actions
Aid in the development of strategic processes to support compliance with the firm’s Violation Framework requirements
Manage generation of operational reporting on an ongoing basis
Conduct data analytics to enhance the evolution of strategic reporting initiatives
Provide expertise in the creation, support, and maintenance of SharePoint sites for the Regulatory Learning team
Act as a trusted point of contact with Compliance and the Line of Business for Compliance Training reporting needs
Partner with the manager, as well as lead, training reporting projects