Meter Service Technician

City of Galveston • Galveston, TX

2d • Onsite

About The Position

Under general supervision, the Meter Service Technician is responsible for efficient and accurate repairs of water leaks, delinquent shut-offs, water meter installations and removals, water meter box installations and removals, curb stop repairs, and fire hydrant repairs and replacements throughout the City. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

Requirements

• High School diploma or equivalent
• One year of experience in water meter operations
• A valid Texas Driver’s License
• Must be able to obtain a TQEQ distribution license within a year from start date.

Nice To Haves

• Knowledge of City organization, operations, policies, and procedures.
• Knowledge of meter service rules, regulations, policies, and operating procedures including water conservation and identifying sources of high water use.
• Knowledge of basic mathematics with focus on water flow and metering.
• Knowledge of safe work methods and safety regulations while performing maintenance work.
• Knowledge of record keeping practices of work performed.
• Knowledge of principles and practices of effective customer service.
• Knowledge of business and personal computers; and spreadsheet software applications.
• Skill in identifying and resolving operational, technical, and procedural problems and communicating effectively verbally and in writing.
• Skill in preparing clear and concise written reports.
• Skill in safely operating an assortment of measurement tools and equipment.
• Skill in safely driving a variety of light duty vehicles.
• Skill in reading and interpreting manuals, specifications and troubleshooting metering equipment.
• Skill in providing efficient customer service.
• Skill in understanding and applying City policies and procedures.
• Skill in explaining City policies and procedures.
• Skill in performing basic mathematic calculations with extreme accuracy.
• Skill in multi-tasking.
• Skill in establishing and maintaining cooperative working relationships with all levels within the City.
• Skill in communicating effectively verbally and in writing.

Responsibilities

• Reads and records consumption of residential and commercial water meters with mobile and hand-held reading devices and manual reads; verifies that readings are within parameters and troubleshoots problems to meters and reading equipment.
• Installs, repairs and inspects water meters, meter pits and meter reading equipment, valves, pressure regulators and flow testing meters.
• Responds to customer service requests, not limited to: connections, disconnects, rereading meters, checking for leaks and may be required to respond to emergency callouts or assist the operation crews with system repairs.
• Posts notices at physical locations regarding billing and customer information.
• Ensures proper inventory of meter-related equipment and parts; orders supplies as required.
• Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Benefits

• The City does not tolerate any form of discrimination based on race, color, religion, sex, age, national origin, or physical/mental disability in employment or provision services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED