Meter Service Technician

CITY OF GALVESTON • Galveston, TX

3d • Hybrid

About The Position

Under general supervision, the Meter Service Technician is responsible for efficient and accurate repairs of water leaks, delinquent shut-offs, water meter installations and removals, water meter box installations and removals, curb stop repairs, and fire hydrant repairs and replacements throughout the City.

Requirements

• Knowledge of City organization, operations, policies, and procedures.
• Knowledge of meter service rules, regulations, policies, and operating procedures including water conservation and identifying sources of high water use.
• Knowledge of basic mathematics with focus on water flow and metering.
• Knowledge of safe work methods and safety regulations while performing maintenance work.
• Knowledge of record keeping practices of work performed.
• Knowledge of principles and practices of effective customer service.
• Knowledge of business and personal computers; and spreadsheet software applications.
• Skill in identifying and resolving operational, technical, and procedural problems and communicating effectively verbally and in writing.
• Skill in preparing clear and concise written reports.
• Skill in safely operating an assortment of measurement tools and equipment.
• Skill in safely driving a variety of light duty vehicles.
• Skill in reading and interpreting manuals, specifications and troubleshooting metering equipment.
• Skill in providing efficient customer service.
• Skill in understanding and applying City policies and procedures.
• Skill in explaining City policies and procedures.
• Skill in performing basic mathematic calculations with extreme accuracy.
• Skill in multi-tasking.
• Skill in establishing and maintaining cooperative working relationships with all levels within the City.
• Skill in communicating effectively verbally and in writing.
• High School diploma or equivalent.
• One year of experience in water meter operations.
• A valid Texas Driver’s License.
• Must be able to obtain a TQEQ distribution license within a year from start date.

Responsibilities

• Reads and records consumption of residential and commercial water meters with mobile and hand-held reading devices and manual reads; verifies that readings are within parameters and troubleshoots problems to meters and reading equipment.
• Installs, repairs and inspects water meters, meter pits and meter reading equipment, valves, pressure regulators and flow testing meters.
• Responds to customer service requests, not limited to: connections, disconnects, rereading meters, checking for leaks and may be required to respond to emergency callouts or assist the operation crews with system repairs.
• Posts notices at physical locations regarding billing and customer information.
• Ensures proper inventory of meter-related equipment and parts; orders supplies as required.
• Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
• Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED