"Current Saws Employees Only" Meter Alarms & Events Specialist
About The Position
The Meter Alarms & Events Specialist is a member of the SAWS ConnectH2O Operations team and serves as the subject matter expert for 500W and static meter events and alarms. This role involves regular collaboration with Itron, SmartWorks, consultants, and other SAWS resources to understand and address meter events and alarms. The Specialist will develop a deep understanding of all events and alarms, their triggers, and resolutions, and will work with various SAWS departments and external partners to refine processes for managing these events. Additionally, the role is responsible for triaging daily events, supporting investigations, identifying trends, and fulfilling AMI-related data requests.
Requirements
- High School Diploma or GED.
- 3 years’ experience in customer service.
Nice To Haves
- 5 years’ experience in meter operations or related field.
- Demonstrated ability to develop expertise in new systems and business processes.
- Excellent problem solving and reasoning skills.
- Excellent interpersonal management and communications skills.
- Ability to self-direct and operate autonomously.
- Ability to successfully complete Itron Temetra training.
- Ability to successfully complete SmartWorks Compass training.
- Working knowledge of water metering and SAWS field practices.
- Skill with Word, Excel and Microsoft Outlook.
Responsibilities
- Acts as subject matter expert for 500W and static meter events and alarms.
- Develops collaborative working relationship with Itron’s subject matter experts for events and alarms.
- Develops understanding of meaning of all events and alarms produced by the 500W and by static meters – including the triggers and the known resolutions for each.
- Develops collaborative working relationship with SmartWorks’ subject matter experts for reports produced based on interpretation of alarms/events and interval data.
- Collaborates with Itron, SmartWorks, and other SAWS resources (Reading/Account Review, Field/Meter Technicians, IS) to develop new and modify existing processes for addressing events and alarms.
- Triages events and alarms reported each day and supports SAWS resources with the active investigation and resolution of events and alarms.
- Identifies anomalies and/or negative trends in the occurrence of events and alarms that may be indicative of broader system and/or meter/module issues.
- Proactively seeks opportunities to gain a better understanding of events and alarms and to translate this understanding into day-to-day operations.
- Develops collaborative working relationship with and supports fellow team members.
- Communications with appropriate team members and management about the ongoing state of events and alarms.
- Responsible for fulfilling AMI-related data requests from SAWS business areas or from external entities (may have to determine the best means to obtain, extract and provide the data or report).
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
