Metadata Coordinator, Gracenote Metadata Verification (Temporary)

A+E Global Media • Stamford, CT

1d • Hybrid

About The Position

A+E Global Media is seeking a temporary Metadata Coordinator to oversee the verification, reconciliation, and ongoing accuracy of program metadata between internal A+E Global Media systems and Gracenote. This role will act as the primary operational contact for Gracenote-related metadata issues, ensuring accurate representation and alignment of program identifiers, episode titles, sequencing, and artwork across platforms. The position involves collaborating with internal Technology and Metadata Operations teams to streamline verification workflows, reduce manual reconciliation, and enhance overall metadata quality.

Requirements

• BA/BS Degree preferred or equivalent experience.
• 2-3 years prior experience in the metadata publishing environment is preferred.
• Must be detail-oriented with exceptional organizational, time management and communication skills.
• Proactive work ethic while maintaining a keen focus on accuracy in a detailed oriented workflow is a must.
• Experience with ticketing systems such as Zendesk.
• Experience with Airtable or similar database/workflow management tools.
• Strong attention to detail with the ability to identify discrepancies across large sets of metadata.
• Comfortable working with program identifiers, episodic hierarchies, titles, sequencing, and other structured metadata.
• Ability to communicate effectively with both internal technical teams and external partners.
• Ability to independently own partner-facing workflows while collaborating across multiple internal teams.

Nice To Haves

• Gracenote experience a plus.
• Experience working with entertainment, media, television, or digital content metadata preferred.
• Experience with metadata best practices, taxonomy a plus.
• Experience with XML metadata and video encoding technologies is a plus.
• Experience with digital delivery protocols and technologies a plus (FTP, SFTP, Aspera).

Responsibilities

• Perform ongoing verification of program and episode metadata against Gracenote, ensuring accurate alignment of program IDs, episode titles, and episode sequencing.
• Maintain and manage the Gracenote verification Airtable base used to cross-reference internal and Gracenote identifiers, episode titles, sequencing, verification status, and outstanding discrepancies.
• Review and validate episode sequencing between internal metadata and Gracenote records, identifying mismatches and coordinating corrections.
• Open, document, and track Zendesk tickets through Gracenote's support portal for metadata discrepancies and reconciliation requests.
• Serve as the operational lead for Gracenote-specific meetings and discussions, communicating outstanding issues, escalating discrepancies, providing internal context, and coordinating follow-up actions with Gracenote representatives.
• Collaborate with Metadata Operations, Content Operations, Technology, and other internal stakeholders to investigate and resolve metadata discrepancies.
• Maintain clear documentation of verification procedures, escalation paths, recurring issues, and workflow requirements.
• Provide status updates on outstanding Gracenote discrepancies and reconciliation efforts.

Benefits

• Collaborative work environment
• Equal employment opportunity for all employees and job applicants
• Employment actions and decisions made without regard to an employee’s race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree