Metadata Coordinator, Gracenote Metadata Verification (Temporary)

A+E Networks•Stamford, CT

3d•Hybrid

About The Position

The Metadata Coordinator will be responsible for overseeing the verification, reconciliation, and ongoing accuracy of program metadata between internal A&E Global Media systems and Gracenote. This role will serve as a primary operational point of contact for Gracenote-related metadata issues, ensuring that program identifiers, episode titles, sequencing, and artwork are accurately represented and aligned across platforms. The role will also partner closely with internal Technology and Metadata Operations teams to identify opportunities to streamline and automate verification workflows, reduce manual reconciliation, and improve overall metadata quality.

Requirements

BA/BS Degree preferred or equivalent experience.
2-3 years prior experience in the metadata publishing environment is preferred.
Experience working with entertainment, media, television, or digital content metadata preferred.
Must be detail-oriented with exceptional organizational, time management and communication skills.
Proactive work ethic while maintaining a keen focus on accuracy in a detailed oriented workflow is a must.
Experience with XML metadata and video encoding technologies is a plus.
Experience with digital delivery protocols and technologies is a plus (FTP, SFTP, Aspera).
Experience working with ticketing systems such as Zendesk.
Experience with Airtable or similar database/workflow management tools.
Strong attention to detail with the ability to identify discrepancies across large sets of metadata.
Comfortable working with program identifiers, episodic hierarchies, titles, sequencing, and other structured metadata.
Ability to communicate effectively with both internal technical teams and external partners.
Ability to independently own partner-facing workflows while collaborating across multiple internal teams.

Nice To Haves

Gracenote experience a plus.
Experience with metadata best practices, taxonomy a plus.
Positive attitude with a desire to excel in a team-oriented culture.
The ability to ensure a high-quality and consistent metadata experience for our viewership in support of the enterprise.
Ability to work collaboratively across a highly cross-functional and fast-paced environment.
Passion for new technology and a desire to work in the entertainment/media industry.
Strong organizational and time-management skills to manage multiple tasks and meet deadlines.

Responsibilities

Perform ongoing verification of program and episode metadata against Gracenote, ensuring accurate alignment of program IDs, episode titles, and episode sequencing.
Maintain and manage the Gracenote verification Airtable base used to cross-reference internal and Gracenote identifiers, episode titles, sequencing, verification status, and outstanding discrepancies.
Review and validate episode sequencing between internal metadata and Gracenote records, identifying mismatches and coordinating corrections when necessary.
Open, document, and track Zendesk tickets through Gracenote's support portal for metadata discrepancies and reconciliation requests. Maintain visibility into outstanding issues and follow through to resolution.
Serve as the operational lead for Gracenote-specific meetings and discussions. Communicate outstanding issues, escalate high-priority discrepancies, provide internal context, and coordinate follow-up actions with Gracenote representatives.
Work closely with Metadata Operations, Content Operations, Technology, and other internal stakeholders to investigate and resolve metadata discrepancies that may impact downstream distribution or content discovery.
Maintain clear documentation of verification procedures, escalation paths, recurring issues, and workflow requirements. Provide status updates on outstanding Gracenote discrepancies and reconciliation efforts as needed.