Messaging Operations Coordinator

Vibes•Chicago, IL

7h•$60,000 - $65,000•Onsite

About The Position

Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit www.vibes.com. We are currently seeking a detail-oriented Messaging Operations Coordinator to join our Messaging Operations team as a full-time employee. The Messaging Operations Coordinator will be responsible for assisting in activating new campaigns for clients, vendor relationship management, reporting and audit resolution. This position plays a critical role in keeping our team organized and managing effective internal and external communication. An ideal candidate has great organization skills, passion for process improvement, strong written communication, and ability to manage multiple unrelated projects at a time. This role reports to the Director of A2P Messaging Provisioning and Compliance.

Requirements

1-3 years of experience managing projects with cross functional teams
Demonstrated track record of effective project management and critical thinking skills
Strong written and verbal communication skills
Proactively identify and develop solutions to problems
Tech savvy: can learn new web-based interfaces quickly, strong working knowledge of MS Office (Word, Excel, PowerPoint and Outlook)
Ability to effectively manage relationships with on-site and off-site partners and team members
Organized, motivated, and detail-oriented
Ability to complete large volumes of work efficiently and effectively
Professional, reliable, driven, and results-oriented

Nice To Haves

Client-facing experience preferred

Responsibilities

Wrangle multiple parties to ensure we hit deadlines for multiple concurrent projects
Deliver strong internal and external communication; keep stakeholders in the loop
Manage short-code inventory and process weekly reports
Demonstrate strong attention to detail in all interactions with partner companies; maintain “good standing partner” relationship
Learn and understand industry and government compliance practices related to mobile; develop internal documentation for Vibes employees; Keep key stakeholders (Customer Success, Sales, etc.) up-to-date with changes
Manage industry and carrier auditing processes, including tracking, reporting, communication with internal teams and industry partners
Develop strong relationships with internal stakeholders, external partners, and clients