Message Center Operator

Trinity Health•Springfield, MA

16d•Onsite

About The Position

Mercy Medical Center, a member of Trinity Health Of New England, is looking for a Message Center Operator to join their team. This role involves operating a multi-line telephone console in a regional hospital switchboard to handle incoming and outgoing calls, operate the public address system, identify and respond to "code" situations, provide routine patient information, and contact security when needed. The position emphasizes excellent customer service and requires the ability to exchange information, explain policies, and relay messages courteously and tactfully.

Requirements

High School Diploma or Equivalent
One (1) year experience answering telephones as the primary job responsibility.
Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
Excellent listening, verbal and written communication skills.
Accurate typing and spelling skills mandatory.
Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel.
This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.

Nice To Haves

Telephone Message Center and/or Hospital Operator experience a plus.
Multi-lingual a plus.

Responsibilities

Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
Operates public address system as requested.
Identifies and responds to “code” situations.
Provides routine approved patient information to callers and refers other inquiries to supervisor.
Provides excellent customer service to all callers.
Contacts security as requested by employees or visitors in need of escorts to parking or in response to other assistance.