About The Position

We're a small, tightly-knit implementation team helping manufacturers get the most out of their MES software. When a customer is shut down and can't produce a single thing, you're the person who picks up the phone. When a new site needs to go live, you're the one who makes it happen. If you thrive on client relationships, technical problem-solving, and never having the same day twice — read on. You'll split your time roughly between client-facing work — trainings, requirements sessions, ongoing support calls — and hands-on technical work configuring and customizing customer Orbis environments. You're the person customers rely on when things go sideways, and the one they celebrate with when a go-live goes smoothly.

Requirements

  • 2–4 years of experience in implementation, consulting, or professional services
  • Comfort with SQL and a foundational understanding of how software is built and configured — you don't need to be a developer, but there will be a technical interview round for you to demonstrate your expertise
  • Strong communication skills — you genuinely enjoy client conversations, even the long ones
  • The ability to juggle competing priorities, drop a task mid-stream, and pick up another without losing your place
  • Sharp attention to detail and a sense of urgency when customers need it most
  • Bachelor's degree or equivalent real-world experience
  • Comfort working across time zones with a global team

Nice To Haves

  • Manufacturing or industrial software background is a plus

Responsibilities

  • Lead discovery sessions and translate customer requirements into configured solutions
  • Configure and customize customer Orbis sites using SQL and established best practices
  • Deliver customer trainings and drive successful system adoption
  • Manage your own tasks, timelines, and deliverables across multiple concurrent projects
  • Triage urgent customer issues and reprioritize quickly when it matters
  • Leverage AI tools to work faster and smarter
  • Partner with Sales, Product, and Support to share field insights and flag risks
  • Collaborate across US, Irish, and Manila teams on global implementations

Benefits

  • Small team. Big visibility. Real ownership from day one.
  • You'll know — and be known by — leadership. Our directors know exactly who you are and what you're working on. You'll spend real time with the people running the team and get a broad view of the business — not a siloed view from one narrow lane.
  • Global team, tight-knit culture. You'll collaborate regularly with colleagues in the US, Ireland, and Manila.
  • AI-forward environment. We're actively integrating AI tools into how we work. You'll be set up with cloud access and expected to use AI as a genuine force multiplier from the start.
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