MES Analyst

Flex•Buffalo Grove, IL

2d•Onsite

About The Position

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a MES Analyst located in Buffalo Grove, IL. Reporting to the Systems Architecture Manager, the MES Analyst will provide operational support for Manufacturing Execution Systems (MES) and related integrations. This role is responsible for incident resolution, troubleshooting, and change management following ITIL best practices. The ideal candidate will have strong SQL skills, hands-on experience supporting MES platforms, and the ability to work in regulated environments.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or related field.
4+ years in application support or IT operations, with mandatory MES support experience.
Strong SQL skills for troubleshooting and data analysis.
Familiarity with Windows Server environments and network basics.
Understanding of integration concepts (Rest APIs, Message Brokers).
Experience with ITIL framework (Incident, Problem, Change Management)

Responsibilities

Provide Level 2 and level 3 support for MES applications and integrations.
Troubleshoot and resolve incidents, escalating to vendors or internal teams when necessary.
Perform SQL queries to analyze data, troubleshoot issues, and validate fixes.
Support reporting and data integrity checks.
Follow Incident, Problem, and Change Management processes.
Document root cause analysis and maintain accurate ticket records.
Perform routine health checks and ensure system availability.
Apply patches, updates, and configuration changes under controlled processes.
Ensure all activities comply with GxP, FDA, and internal quality standards.
Maintain SOPs, work instructions, and system documentation.