Merchant Team Lead

Bank of America•Phoenix, AZ

6d•Onsite

About The Position

This job is responsible for leading a team of phone-based Centralized Merchant Consultants who provide payment processing solutions to small business clients primarily through referrals from small business specialists, financial centers, and other internal partners. Key responsibilities include overseeing the day-to-day operations, business processes, and performance of the team. Job expectations include having knowledge of the payment processing industry and small business clients to execute customer-driven sales strategies, and drive exceptional client care.

Requirements

2+ years of Merchant sales experience
Effective planning, time management and organizational skills
Ability to communicate clearly and effectively at all levels, including oral and presentation skills
Ability to work varied shift hours including rotating Saturdays
Coaching
Customer and Client Focus
Payment Processing
Performance Management
Pipeline Management
Credit Documentation
Issue Management
Oral Communications
Retention
Written Communications
Financial Analysis
Interpret Relevant Laws, Rules, and Regulations
Leadership Development
Recruiting

Nice To Haves

Experience leading, coaching, and managing high performing sales teams within the merchant and/or financial services industry

Responsibilities

Executes customer-driven strategies and tactics that drive exceptional client care and deepen client relationships across the bank
Drives accountability and delivers balanced performance against aligned market goals including assigned sales and revenue goals, operational excellence, risk management, and client experience standards
Monitors key performance trends, work force management, trade shows, outbound calling activities, and technology to improve efficiency and sales execution
Ensures partnership and growth strategies are implemented across the team to build relationships and cultivate new business and strategic alliances to promote the bank's suite of merchant services and financial products
Monitors consultants’ calls to ensure effective use of the consultative sales process, pipeline development for revenue growth, operational excellence, and partnership collaboration
Coordinates participation in trade shows and alliance programs, while acting as a champion for clients by connecting expertise across the company to help achieve their goals