Merchant Services Senior Delivery Lead

Bank of America•Addison, IL

2d•Onsite

About The Position

This role is responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program. Key responsibilities include communicating the work objectives, coordinating delivery, managing risks, ensuring compliance to standards, and providing end to end visibility into the health of the deliverables. This role ensures execution and delivery meets the client’s expectations in terms of the functionality, quality, timeline and cost. They facilitate sync points across multiple organizations to enable delivery while also providing guidance, knowledge sharing, and mentorship to other colleagues to support their development and strengthen overall team effectiveness.

Requirements

8+ years of experience in Project Management
Strong understanding of Project lifecycle (planning → execution → delivery)
Hands-on experience with Jira / Agile boards
Moderate experience with MS Project, Excel, PowerPoint
Ability to successfully track deliverables, dependencies, risks, and KPIs
Experience managing risk and issuing resolutions
Must be able to work across multiple technology, risk, and business teams
Stakeholder management- work with senior leadership and multiple business lines
Present complex info clearly to leadership
Cross-functional coordination- align tech, risk, compliance, and business teams
Change management- support adoption of new systems/processes
Strong problem-solving & adaptability skills, must be able to handle shifting priorities and ambiguity
Demonstrated ability to mentor and support teammates through knowledge sharing, guidance, and coaching, contributing to overall team effectiveness and successful delivery outcomes

Nice To Haves

Payments Experience
Point of Sale Experience

Responsibilities

Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
Establishes target outcomes in partnership with stakeholders and leaders
Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule
Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Manages program financials and supports resource planning
Ensures adherence with Enterprise Change Management standards
Establish the target outcomes in partnership with the stakeholders and leaders
Establish and build relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
Coordinate and facilitate the program routines (for example, kick off, status reviews, stakeholder meetings, change controls, tollgates, and so on)
Plan and coordinate delivery and dependencies across multiple organizations
Promote/facilitate communication and collaboration across organizations to achieve the target outcomes and timeline.
Facilitate dependency management/risk management/impediment removal
Responsible to provide status updates to stakeholders and leadership pertaining to the target outcomes, delivery, risks/issues, and schedule
Ensure that execution is aligned with target outcomes by working with the sponsor/stakeholders
Ensure the work delivered complies with Enterprise Change Management standards
Track the success metrics and review performance with stakeholders and leadership
Manage the financials and assist with resource planning for the program
Provide input to define/improve the Change Management process for the Portfolio