Merchant Services Retention Spec

TD Bank•Lewiston, ME

6d•Onsite

About The Position

The Merchant Services Retention Specialist retains and expands relationships by advising Merchant Services customers on pricing, on boarding, equipment/billing set-up and any other request the customer presents. The role also contacts inactive merchants in an effort to reestablish the relationship and reactive the account.

Requirements

High School diploma or equivalent
Strong knowledge of merchant industry, products and services, including electronic payment processing practices
Demonstrated attention to detail and strong analytical ability
Excellent communication skills, including strong writing ability
Strong PC skills, including experience with on-line and third party reporting systems
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Reaching forward – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

Nice To Haves

Relationship management, sales and negotiation skills preferred
Experience evaluating financial data and merchant processing statement activity preferred

Responsibilities

Establishes and maintains strong business relationships with Merchant Services customers, exchanges information and ensures high quality customer service is provided
Maintains contact with existing relationships to reduce merchant attrition
Promotes Merchant Services by responding to customer inquiries within our Service Level Agreement
Initiates calls based on portfolio's that are at risk for leaving the bank to ensure retention of account
Provides superior service exceeding expectations on every contact
Follows-up on retention leads to reduce attrition
Consistently follows established processes and procedures
Promotes the business by preventing account attrition through due diligence in decision making when re-negotiating the pricing and profitability of franchise-able banking customers
Ensures new sales acquired contribute positively to the overall net income of our organization