Merchant Services Loss Prevention Analyst

Truist•Wilson, NC

2d•Onsite

About The Position

The Merchant Services Loss Prevention Analyst performs transaction monitoring, client outreach, analysis, and verification on accounts to safeguard the line of business from fraudulent activity and losses. This role involves monitoring accounts in a risk scoring system, analyzing for out-of-pattern activity, and mitigating potential losses or fraud. The analyst will also conduct fraud investigations, perform client outreach, implement loss mitigation strategies, and pursue recovery to minimize losses. A key aspect of the role is monitoring trends and patterns within the merchant portfolio to detect and prevent future losses, analyzing various reports to assess client relationships and potential risks, and providing expert feedback to management on fraud detection and recommendations for queue revisions and exception reporting. In loss event situations, the analyst will review risk factors, including client relationships with the bank, and inform appropriate regional leadership to minimize corporate exposure. Additionally, the role involves developing and maintaining relationships with internal and external partners, including other institutions and law enforcement, to aid in investigations and review loss events. The analyst will also serve as a liaison with a 3rd party chargeback processor and act as critical personnel during inclement weather, disaster, or emergency situations.

Requirements

Bachelor's degree, or equivalent education and related training or experience
3 or more years of Merchant Services / Payment Industry related experience, including familiarity with Card Association rules around chargebacks, pre-arbitration disputes and EMV Shift liability
3 or more years of transaction monitoring/detection/fraud prevention experience
Experience making outbound calls to review and discuss account information with a client and to provide merchant outreach to prevent future loss
Excellent analytical, problem solving skills and attention to detail in documenting outcomes in work product
Ability to understand and recognize data patterns and trends
Excellent verbal and written communication skills
Ability to review analytical data and make expert recommendations to management
Demonstrated proficiency in basic computer applications such as Microsoft Office software products, specifically excel

Nice To Haves

Experience in utilizing the TSYS CBOS Risk Module

Responsibilities

Monitor, analyze and review accounts in the risk scoring system to identify out of pattern activity and mitigate potential losses or fraudulent activity to the line of business by taking appropriate action.
Meet the on-going responsibility of the line of business to monitor accounts for red flags related to AML monitoring and take appropriate action.
Conduct fraud investigations, perform client outreach, perform loss mitigation strategies and pursue recovery in an effort to minimize losses for the line of business.
Monitor trends and patterns within the merchant portfolio to detect current issues to prevent future losses.
Utilize various reports to analyze the overall client relationship and potential risk to the line of business.
Conduct analyses on loss events and provide expert feedback to management on the varieties of fraud detected within the portfolio and make recommendations on queue revisions and exception reporting to prevent losses in the future.
In loss event situations, review all risk factors including client relationship with the bank and contact appropriate regional leadership to inform and take action to minimize overall corporation exposure.
Develop and maintain relationships with internal and external partners, including other institutions, law enforcement s and others involved in the investigation of merchant fraud in order to gain assistance in investigations and fully review loss events.
Serve as liaison with internal and external partners, including information/training from the industry, Financial Crimes or law enforcement regarding schemes that may result in a loss to the Bank.
Serve as liaison for 3rd party chargeback processor
Operate as critical personnel during inclement weather, disaster or emergency situations.