Merchant Services Account Manager
About The Position
Overview: Responsible for the on-going management of merchant across the footprint with a primary focus on strategic partnering to retain, grow and cross sell. Primary Responsibilities: Primary point of contact for existing clients utilizing merchant services. Manage and grow assigned portfolio of existing clients with strong emphasis on retention and client satisfaction. For Merchant Relationships: Perform frequent reviews with clients and an in-depth review of volume growth. Promote cross sell services to create stickiness with clients. Monitor volume changes to ensure clients are being priced in the appropriate tiers. Ensure that clients are meeting industry regulation and compliance requirements. Promote technology changes to ensure clients are benefiting from newest payment terminals and gateways. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: The position is responsible for participating in the revenue generation, expansion and maintenance of the bank's Commercial Card business. Supervisory/ Managerial Responsibilities: None
Requirements
- Bachelor’s degree and minimum of three years Merchant (or related relevant product) sales experience.
- In lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of three years Merchant (or related relevant product) sales experience.
Nice To Haves
- Previous account management experience.
Responsibilities
- Primary point of contact for existing clients utilizing merchant services.
- Manage and grow assigned portfolio of existing clients with strong emphasis on retention and client satisfaction.
- Perform frequent reviews with clients and an in-depth review of volume growth.
- Promote cross sell services to create stickiness with clients.
- Monitor volume changes to ensure clients are being priced in the appropriate tiers.
- Ensure that clients are meeting industry regulation and compliance requirements.
- Promote technology changes to ensure clients are benefiting from newest payment terminals and gateways.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
- Participating in the revenue generation, expansion and maintenance of the bank's Commercial Card business.
Benefits
- competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
