Merchant Product Manager - Sr

Huntington National Bank•Hagerstown, MD

6d•Onsite

About The Position

The Product Manager is responsible for defining and executing the vision, strategy, roadmap, and outcomes for a product, platform, capability, or portfolio. They serve as the voice of the customer while balancing business objectives, operational requirements, regulatory considerations, and technology constraints. Product Managers are empowered decision-makers who identify customer needs, define desired business outcomes, and lead cross-functional teams in delivering solutions that create measurable value. Product Managers partner closely with stakeholders across Business, Technology, Operations, Risk, Compliance, Legal, Finance, and Sales to ensure product investments align with organizational priorities and customer expectations.

Requirements

Bachelor’s Degree
Minimum of 10 years’ experience in a Product Development, Product Owner, or Product Manager role.
Minimum 3 years’ management experience.
Product Management & Product Development
Strategic Product Planning
Customer Experience & Design Thinking
Agile Methodologies & Delivery Practices
Business Operations
Data Analysis & Interpretation
Financial Acumen
Market Research & Competitive Analysis
Regulatory & Compliance Frameworks
Technology & Digital Product Literacy
Vendor & Partner Management
Change Management
Strategic Thinking
Leadership & Influence
Stakeholder Management
Negotiation & Conflict Resolution
Communication & Presentation Skills
Decision Making
Collaboration
Problem Solving
Customer Focus
Continuous Learning & Adaptability
Product vision and strategic direction.
Product roadmap development and maintenance.
Prioritization of product investments and enhancements.
Feature and capability sequencing.
Product business case development and value realization.
Customer experience outcomes.
Product performance measurement and reporting.
Stakeholder alignment and product communications.
Recommendations regarding future investments, enhancements, and product strategy.

Nice To Haves

Kyriba experience / focus
PSPO III or CSP-PO and PAL1 or CAL1
Strong experience with retail or business financial services.
Experience building high performing teams.
Strong experience with user-centered design and usability.

Responsibilities

Define and maintain the product vision, strategy, and long-term roadmap.
Align product objectives with business goals, enterprise initiatives, and customer needs.
Establish product objectives, key results, and success metrics.
Advocate for customer-centric decision making throughout the product lifecycle.
Identify customer needs, pain points, and opportunities through research, feedback, and market analysis.
Monitor industry trends, competitive offerings, emerging technologies, and regulatory developments.
Validate business problems and solution opportunities through data and stakeholder engagement.
Own and maintain the product roadmap.
Prioritize initiatives, features, enhancements, and technical investments based on customer value and business impact.
Facilitate trade-off discussions across stakeholders and delivery teams.
Balance short-term business needs with long-term strategic objectives.
Collaborate with Product Owners, Architects, Technology teams, and Delivery Leaders to define product capabilities and outcomes.
Ensure product requirements, success criteria, and expected business benefits are clearly defined.
Participate in planning, testing, implementation, and release activities.
Support teams in removing barriers and making informed product decisions.
Serve as the primary business representative for the product.
Build alignment across business units and enterprise stakeholders.
Communicate roadmap updates, delivery progress, risks, and investment recommendations.
Facilitate decision-making and conflict resolution among stakeholders.
Define and monitor product performance indicators and business outcomes.
Measure adoption, customer satisfaction, operational effectiveness, and financial results.
Identify opportunities for continuous improvement and optimization.
Utilize customer feedback and performance data to inform future investments.
Ensure product capabilities align with applicable regulatory, legal, compliance, and risk requirements.
Partner with governance stakeholders throughout the product lifecycle.
Support required approval processes, controls, audits, and documentation activities.
Balance innovation with risk management and operational stability.