Seasonal Merchant Operation Associate

Uncommon Goods•New York, NY

7d•Hybrid

About The Position

Keep thousands of uncommon products moving this holiday season. Behind every order that shows up on a customer's doorstep is a team making sure the right product got ordered, confirmed, tracked, and shipped. That's Merchant Operations — and during our busiest season, it's where a lot of the action is. We're hiring Seasonal Merchant Operations Associates to be the first point of contact for our vendors. If you've worked the backend of retail, you like solving puzzles, and you can juggle a full plate without dropping anything, we'd love to meet you.

Requirements

Prior backend retail experience with a strong understanding of order processing, inventory, shipping, vendor management, and retail systems
A self-starter who can work independently and manage competing priorities against tight deadlines
Meticulous attention to detail and strong organizational skills
Communicate well over phone, email, and in person — phone etiquette matters here
Thrive in a fast-paced environment and can keep multiple projects moving with minimal supervision
Strong analytical and problem-solving skills, with a creative, solutions-oriented mindset
Proficient in Microsoft Excel — formulas, data entry, VLOOKUPs, and PivotTables
Hands-on experience with Zendesk (required) and comfort with other customer service platforms
Highly computer proficient and pick up new systems quickly
Comfortable with remote connectivity, including remotely connecting to and accessing computer systems

Responsibilities

Serve as the first point of contact for our vendors - placing purchase orders and following up on tracking, invoices, and order confirmations
Support vendors by phone and email on order and account questions
Keep accurate records of vendor communications, including current info on cost, availability, reorders, and general product details
Troubleshoot shipping and inventory issues, and dig into the root cause when something isn't working
Look for ways to streamline and improve how we do things — we want your ideas
Pitch in on general administrative work and special projects for the Merchant Operations team as they come up