Merchant Maintenance Rep II
About The Position
Under the direction of the Boarding & Maintenance Manager, the Merchant Maintenance Representative II is responsible for merchant maintenance and support services including account changes, ticket, and request management. This role involves reviewing daily assignment queues, accurately and efficiently handling merchant and agent ticket and email requests (such as status updates, bank changes, pricing changes, and miscellaneous maintenance updates), and ensuring proper and accurate records are kept according to company policy. The position also requires communication with partners and staff, data entry for corrections and updates, handling sensitive data maintenance requests, contributing to department projects, ensuring daily workload completion, and supporting specialized projects as directed by leadership.
Requirements
- High School Diploma or equivalent.
- 1-2+ years of experience working with software user interfaces, preferably in the merchant processing field.
- Experience with data entry
Nice To Haves
- Some college or college degree.
Responsibilities
- Reviewing daily assignment queue for ticket handling
- Accurate and efficient handling of merchant and agent ticket and email requests, including but not limited to, status updates, bank changes, pricing changes and miscellaneous maintenance updates.
- Ensuring proper and accurate records are kept according to company policy.
- Communicate with partners and staff members as necessary to complete and coordinate maintenance requests.
- Data entry as required for completing corrections, action items and updates.
- Data sensitive maintenance requests.
- Department related projects and assignments.
- Ensuring workload completion on a daily basis as assigned.
- Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
- Other duties as assigned
Benefits
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 4% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs & Company Sponsored Events
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversies, Snacks, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
