Retention Associate II - Merchant

Worldpay•Cincinnati, OH

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Retention Associate II to join our ever evolving Global Payments team and help shape the future of global commerce.

Requirements

1-2 years sales/negotiation/problem solving experience
Ability to handle and diffuse difficult conversations with respect, sureness, and courtesy
Computer Skills- Excellent knowledge of Excel, Outlook, and overall computer literacy
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Is resourceful and proactive in gathering information and sharing ideas.
Think like a client: We care deeply about our clients' success. We ask, listen and learn — curious to understand first. Our passion drives excellence in everything we set out to do.
Act like an owner: We take accountability — working at pace to own our outcomes. We empower each other to make decisions. We’re innovative — always finding better ways to deliver impact.
Empowered – You use our initiative, taking calculated and thoughtful risks to progress
Win as one team: We value personal connections — moving forward together with clarity. We build inclusive and global teams — embracing different perspectives and ideas. It’s always ‘we,’ never ‘me.’ We’re determined to succeed together.

Nice To Haves

A minimum of 1 year’s sales experience.
Merchant services or industry-related experience.
Account management experience

Responsibilities

Work with existing merchants on upselling the company's products and or services
Review accounts holistically and identify new opportunities for merchants to improve the way they accept their payments
Establish future merchant projects and qualify new opportunities
Work closely with Internal Departments and oversee the day-to-day relationship with the merchant