Merchant Call Center Sales Specialist

Wells Fargo Bank•Irving, TX

1d•Hybrid

About The Position

Wells Fargo is seeking a Merchant Call Center Sales Specialist to join our Merchant Services team. In this role, you’ll help business owners adopt modern, secure payment‑processing solutions that support growth, efficiency, and customer success. If you’re energized by a sales‑driven contact center environment, enjoy consultative conversations with business customers, and want to build a career in the rapidly growing electronic payments industry, this is an opportunity to make a real impact. As a Merchant Call Center Sales Specialist, you’ll act as a trusted advisor to business customers by selling a full suite of electronic payment solutions, including Point‑of‑Sale (POS) systems, ecommerce gateways, and mobile payment tools. You will engage pre‑qualified inbound leads across multiple channels as well as warm outbound calls, assess business needs and deliver customized merchant services proposals, and educate customers on payment security, fraud prevention, and compliance. You will manage the customer journey from first conversation through application, onboarding, and activation, and partner with internal Wells Fargo teams to deliver a seamless end‑to‑end customer experience. This role also involves supporting inbound customer and prospect calls in the Merchant Services Call Center, assisting with account setup across multiple platforms for a variety of industries, and navigating multiple systems to resolve inquiries related to funding, billing, interchange, and payment operations. You will consistently meet sales goals, service metrics, and performance expectations.

Requirements

2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience in call center sales, financial services, or product/service‑based sales
Merchant Services or payments industry experience
Outbound sales or pipeline management experience
Bilingual Spanish skills are a strong plus
Experience supporting inbound customer service calls
Knowledge of financial document processing, regulatory disclosures, and compliance
Strong problem‑solving and consultative needs‑assessment skills
Excellent verbal and written communication skills
Comfort navigating multiple systems, CRM tools, and Microsoft Office
A track record of meeting sales targets, KPIs, deadlines, and production goals

Responsibilities

Selling a full suite of electronic payment solutions, including Point‑of‑Sale (POS) systems, ecommerce gateways, and mobile payment tools
Engaging pre‑qualified inbound leads across multiple channels as well as warm outbound calls
Assessing business needs and delivering customized merchant services proposals
Educating customers on payment security, fraud prevention, and compliance
Managing the customer journey from first conversation through application, onboarding, and activation
Partnering with internal Wells Fargo teams to deliver a seamless end‑to‑end customer experience
Supporting inbound customer and prospect calls in the Merchant Services Call Center
Assisting with account setup across multiple platforms for a variety of industries
Navigating multiple systems to resolve inquiries related to funding, billing, interchange, and payment operations
Consistently meeting sales goals, service metrics, and performance expectations