Merchandising Team Lead - Full Time

Belk•Rocky Mount, NC

About The Position

The Merchandising Team Lead drives sales and delivers a positive customer experience by creating attractive product presentations that are well-merchandised, accurately signed, and spaced for ease of shopping. The role leads the team in product placement, floor sets, signage, price changes, and maintaining visual merchandising standards. The Team Lead collaborates with omni, operations, and selling teams to support merchandising and operational excellence and achieve store objectives. This is an hourly position with monthly bonus eligibility. The role also supports customer service, stock replenishment, store recovery, store fulfillment, and asset protection. The Team Lead promotes associate learning and engagement, helps onboard team members, and fosters a positive store culture in which associates understand their contributions to store goals and feel valued.

Requirements

1–3 years of experience in visual merchandising or retail management.
Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Able to regularly move around all store areas and remain accessible to customers.
Able to bend, reach, stretch for product, and lift, carry, and move at least 50 lbs.
Able to push or pull receiving equipment weighing up to 500 lbs.
Able to carry props, measure, climb ladders, and assemble visual elements or hang signage at heights.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Lead the team in executing product presentations in alignment with visual merchandising directives, planograms, and brand standards.
Assist with receiving and processing inbound deliveries to support product readiness.
Guide the team in executing sale sets and price changes accurately and efficiently, including preparing signs and monitoring daily promotional updates.
Maintain equipment, devices, tools, and back-of-house organization to promote efficiency.
Communicate daily goals and key tasks, and model behaviors that build team knowledge and improve operational results.
Participate in weekly leadership workload planning meetings to plan and schedule merchandising, signing, and pricing tasks.
Use inbound manifests, visual merchandising directives, planograms, and company tools to determine required labor hours.
Adapt to changing circumstances by adjusting tactics and shifting resources based on updated forecasts and business needs.
Support team performance through onboarding, teaching opportunities, and continued associate learning.
Promote associate engagement, share team successes, and celebrate associate achievements.
Foster a positive store culture and help team members understand their role in achieving store goals.
Support the in-store customer experience through excellent customer service, stock replenishment, store recovery, and coverage during key periods.
Lead store fulfillment support and asset protection initiatives in designated areas by executing omni and operations processes accurately and efficiently, following product protection procedures, and adhering to safety and security protocols.