Merchandising Service Associate - Plant Service Lead

Lowe's Home Centers•Stockbridge, GA

About The Position

The Merchandising Service Associate - Plant Service Lead provides customer service and supports merchandising and plant-care operations, primarily in Outside Garden. The role builds relationships with vendors, helps ensure merchandise resets meet Lowe’s specifications, and coordinates with the Merchandising Service team and Manager on project priorities, schedules, and needs. Although most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise by helping them locate, select, understand, carry, or load merchandise and by answering questions about products, stock, special orders, features, applications, warranties, and Lowe’s programs. The position includes merchandising arriving plants according to planograms, price, and color blocks; maintaining signage, displays, and product-location information; supporting add-on sales through appropriate product placement; and culling and pricing dead or distressed plants. The associate communicates quality, quantity, and supply issues to the Outside Garden Supervisor and Merchandising Service Manager, operates power equipment as required, and completes service-task records, including time and photographic confirmation. The associate also maintains safe, clean, and organized displays and work areas; performs basic display, packaging, and lighting upkeep; removes trash and recyclable materials; observes and reports security concerns; and follows applicable safety, housekeeping, and equipment procedures. Other duties may be assigned.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales floor experience.
At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Provide SMART customer service by following Lowe’s customer service policies, procedures, and programs.
Build vendor relationships, provide direction, and check that merchandise resets meet Lowe’s specifications.
Coordinate with the Merchandising Service team and Manager about project priorities, schedules, materials, supplies, time, and other needs.
Assist customers with locating, demonstrating, selecting, carrying, and loading merchandise; answer questions and provide relevant product and program information.
Merchandise incoming plants on plant tables according to planograms, price, and color block.
Identify damaged or missing signage, displays, and collateral, and order replacements in accordance with merchandising standards and planogram details.
Update and validate wayfinding and product-location signage, including its digital maintenance throughout the store.
Place cross-merchandise products, side stacks, j-hooks, and gravity feed bins appropriately to support add-on sales.
Cull and price dead and distressed plants.
Communicate and partner with the Merchandising Service Manager and red vest associates; report quality, quantity, and additional needs to the Outside Garden Supervisor and Merchandising Service Manager.
Adjust fixtures, rotate stock, and display products and support materials using power equipment as needed and in accordance with service processes.
Review, complete, and enter completion details for assigned service and maintenance tasks, including timing, time spent, and photographs confirming completion.
Ensure displays are safe and in working order, and repair or replace them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash, move cardboard to the bailer, and move plastic wrap and other debris to the compactor.
Replace light bulbs and alert the appropriate contact to additional maintenance issues.
Recognize common signs of shoplifting, theft, and other security risks and promptly notify management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to maintain clean and organized Outside Garden and work areas.
Maintain a safe and secure work environment by conducting daily safety reviews as applicable, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.