Merchandising Service Associate - Plant Service Lead

Lowe's Companies, Inc.•Littleton, CO

1d•$17 - $19•Onsite

About The Position

The Merchandising Service Associate - Plant Service Lead provides customer service while executing merchandising, service, and maintenance activities in Outside Garden. The role works with vendors and the Merchandising Service team to complete resets and other projects according to Lowe’s specifications, plans, schedules, and merchandising standards. Although most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise by answering questions and helping them locate, select, and handle merchandise. The associate maintains plant displays and fixtures, organizes and prices plants, updates signage, supports add-on sales through product placement, and reports product or service issues to the appropriate leaders. The role also includes documenting completed service tasks, maintaining clean and safe work areas, operating store and power equipment as needed, and communicating safety, maintenance, and security concerns to management.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales floor experience.
At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment.

Responsibilities

Provide SMART customer service through the daily execution of Lowe’s customer service policies, procedures, and programs.
Build relationships with vendors, provide direction, and verify that merchandise resets meet Lowe’s specifications.
Collaborate with the Merchandising Service team and Manager to communicate project priorities, schedules, and needs such as materials, supplies, and time.
Engage with customers as opportunities arise; understand their needs and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Answer customer questions knowledgeably and promptly, escort customers to store areas when needed, demonstrate appreciation, and communicate product, stock, special-order, feature, application, and warranty information.
Empty plant racks onto plant tables and merchandise plants according to planogram, price, and color block as they arrive.
Identify damaged or missing signage, displays, and collateral, and order replacements according to merchandising standards and planogram details.
Update and validate wayfinding and product-location signage, including maintaining this information digitally throughout the store.
Place cross-merchandise, side-stack products, J-hooks, and gravity-feed bins appropriately to support add-on sales.
Cull and price dead or distressed plants.
Maintain communication and partnership with the MSM and red vest associates.
Identify and communicate quality, quantity, and additional-needs issues to the Outside Garden Supervisor and MSM.
Adjust fixtures, rotate stock, display products and support materials, and use power equipment such as lifts and order pickers according to service expectations and processes.
Review, complete, and enter details for assigned service and maintenance tasks, including timing, work performed, time spent, and photographs confirming completion.
Ensure displays are safe and working, and repair or replace them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash, move cardboard boxes to the bailer, and move plastic wrap and other debris to the compactor.
Replace light bulbs and alert the appropriate contact about additional maintenance issues.
Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management or Asset Protection.
Follow housekeeping standards and programs such as Zone Recovery to maintain cleanliness and organization in Outside Garden and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, fax machines, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, compactors, and balers.
Perform other duties as assigned.