Merchandising Service Associate - Plant Service Lead

Lowes•Rochester Hills, MI

12d•Onsite

About The Position

This role is for a Merchandising Service Associate with a focus on Plant Service Lead at Lowe's. While the majority of the time will not involve direct customer interaction, the associate is expected to engage with customers when opportunities arise. This includes assisting customers with locating, demonstrating, selecting, carrying, and loading merchandise, as well as responding to questions and providing information about products and Lowe's programs. The role also involves significant merchandising tasks related to plants, such as emptying plant racks, merchandising by planogram, price, and color block, identifying and ordering replacement signage, updating wayfinding and product location information, and ensuring cross-merchandise and side stack products are placed appropriately to drive add-on sales. The associate will also assist with culling and pricing dead and distressed plants, maintaining communication with the Merchandising Service Manager (MSM) and other associates, and identifying and communicating issues with quality, quantity, or additional needs to the Outside Garden Supervisor and MSM. Other duties include adjusting fixtures, rotating stock, displaying products using power equipment, completing service and maintenance task details, ensuring displays are safe and repaired, repairing damaged packaging, managing trash and recycling, replacing light bulbs, detecting signs of shoplifting, ensuring compliance with housekeeping standards, and maintaining a safe and secure work environment. Adherence to all safety requirements and operation of store equipment are also key aspects of the role.

Requirements

6 Months Live nursery experience or General Merchandising experience

Nice To Haves

High school diploma or GED
6 Months Lowe’s sales floor experience
6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays
3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment

Responsibilities

Provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
Understand customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
Listen to and responds knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
Demonstrate sincere appreciation to customers.
Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
Identify damaged or missing signage, displays, collateral and orders replacements in accordance with merchandising standards and planogram details.
Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
Assist with culling and pricing dead and distressed plants.
Maintain a high level of communication and partnership with MSM and red vest associates.
Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
Adjust fixtures, rotates stock, displays products and support materials using power equipment per service expectations and processes.
Review, complete, and enter completion details for all assigned service and maintenance tasks.
Ensure all displays are safe and in working order and repaired/replaced as needed.
Repair/seal damaged packaging and boxes including peg-hook items.
Remove all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to the compactor.
Replace light bulbs and alerts the appropriate contact when additional maintenance issues are noted.
Detect common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization of Outside Garden and working areas.
Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Adhere to all safety requirements relevant to one’s regular job duties.
Operate store equipment as needed depending on one specific role and department.
Other duties as assigned.