Merchandising Service Associate - Plant Service Lead

Lowe's Companies, Inc. • Fairview Heights, IL

5d • Onsite

About The Position

This role is responsible for providing SMART customer service and building vendor relationships by ensuring merchandise resets are completed according to Lowe’s specifications. While direct customer interaction may not be the primary focus, the individual is expected to assist customers when opportunities arise, including locating, demonstrating, selecting, carrying, and loading merchandise. The role involves merchandising plants by planogram, price, and color block, identifying and ordering replacements for damaged or missing signage and displays, and updating wayfinding information. It also includes ensuring cross-merchandise and side stack products are placed appropriately to drive add-on sales, assisting with culling and pricing dead/distressed plants, and maintaining communication with other store associates. The position requires adjusting fixtures, rotating stock, and displaying products using power equipment. A key part of the role is reviewing and entering completion details for all assigned tasks, including uploading photographs. Additionally, the associate must ensure displays are safe and in working order, repair damaged packaging, manage trash and recycling, replace light bulbs, and report maintenance issues. The role also involves detecting and reporting security risks, maintaining housekeeping standards, and adhering to all safety requirements, including conducting daily safety reviews and keeping aisles clear. The associate will operate various store equipment as needed. Other duties may be assigned.

Requirements

• 6 Months Live nursery experience or General Merchandising experience

Nice To Haves

• High school diploma or GED
• 6 Months Lowe’s sales floor experience
• 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays
• 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment

Responsibilities

• Provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
• Understand customers’ needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listen to and respond knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
• Communicate information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral and order replacements in accordance with merchandising standards and planogram details.
• Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotate stock, display products and support materials using power equipment per service expectations and processes.
• Review, complete, and enter completion details for all assigned service and maintenance tasks, including uploading photographs.
• Ensure all displays are safe and in working order and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes including peg-hook items.
• Remove all trash, move cardboard boxes to the bailer and move plastic wrap and other debris to the compactor.
• Replace light bulbs and alert the appropriate contact when additional maintenance issues are noted.
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization of Outside Garden and working areas.
• Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements relevant to one’s regular job duties.
• Operate store equipment as needed depending on one specific role and department.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
• Grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED