Merchandising / Order Writing Specialist,

Boar's Head Brand•Richland, WA

6d•Onsite

About The Position

The Merchandising / Order Writing Specialist plays a key role in developing new customer relationships while maintaining service levels with the existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and food service customers. We are looking for individuals with a passion for providing excellent customer service and who excel working both independently and as a member of a team. This role requires a flexible schedule with occasional weekend work.

Requirements

High school diploma or equivalent, including basic math and reasoning
Ability to speak and read English
1+ years of experience as a Brand Associate or two years of experience in customer service, sales, warehouse, or similar role
Successful mastery of Brand Associate essential functions and requirements
Valid driver’s license and clean driving record
Basic computer skills
Reliable personal transportation.

Nice To Haves

ServSafe certification
Deli Operations
Slicer use, maintenance, and cleaning
Deli scale operation and sanitation
Proper slicing technique, product wrapping, and handling

Responsibilities

Itemized check-in of delivered goods with a customer representative
Complete bi-weekly customer inventory
Create bi-weekly orders based on established inventory levels
Pull credits, create out-of-date memos, and issue customer credits
Complete merchandising resets and recommend opportunities for cross-merchandising
Complete 1-on-1 training with customer employees, including exceptional customer service, product knowledge, product pairings, slicing technique, etc.
Complete assigned Go-Spot-Check missions
Delivery of perishable goods to customers
Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges
Complete additional activities or special projects as assigned