Merchandising Operations Manager - Surface, OG

Crypto.com•Chicago, IL

2d•$60,000 - $100,000•Hybrid

About The Position

OG is a Crypto.com company building a new prediction market experience. The Merchandising Operations Manager will own how OG presents live markets, focusing on the surface merchandising end-to-end, including homepage and discovery modules, featured and thematic hubs, packaged/multi-leg merch, calendars, live narrative swaps, and experiments. This role is the DRI (Directly Responsible Individual) for surface merchandising, making decisions on what is featured, how it's packaged, and what is removed. The goal is to ensure that users land on markets that match the current moment, improving engagement and conversion by avoiding stale modules and generic featured lists. The role operates with independence, reporting to the VP of Product, with market listing, rulesets, and settlement handled by Market Ops.

Requirements

Experience owning sportsbook or marketplace merchandising (modules, featured, packages) end-to-end, with the ability to demonstrate impact on engagement or conversion.
Experience operating on event time (nights, weekends, holidays) and managing live swaps under pressure.
Ability to use data (SQL, dashboards, or partner analyst) to inform merchandising decisions and reverse calls based on data.
Experience running or partnering on A/B (or multi-arm) tests for merch or discovery, including identifying invalid tests.
Proven ability to act as a cross-functional DRI, aligning Product, Trading/Risk, and Marketing without owning their charters.
Domain fluency in event contracts, odds, and prediction UX, or a demonstrated ability to learn quickly.

Nice To Haves

MerchOps/Sportsbook merchandising experience.
Experience merchandising event contracts in prediction markets.
Proficiency in SQL and experimentation tooling.
Depth in sports, politics, or culture verticals.

Responsibilities

Own the merchandised surface end-to-end, including homepage/discovery modules and featured market placement on OG web and mobile.
Build and rotate packaged, high-intent merchandise (parlay/SGP analogs on event contracts) tied to real narratives.
Manage live merchandising in real-time during major events, partnering with Trading/Risk when odds or inventory shift, and working nights, weekends, and holidays as needed.
Connect the calendar to the product by owning the merch calendar against sports, politics, culture, and marketing moments.
Prioritize, QA, and analyze merch A/B (and multi-arm) tests with Product and Data to determine winners and losers.
Monitor the competitive set and propose and ship responses.
Consume new listings from Market Ops as they go live and provide feedback on unmet demand and broken-resolution UX signals.