Merchandising Assistant Store Manager

Home Depot•West Springfield, MA

1d•Onsite

About The Position

The Merchandising Assistant Store Manager in Training (MASM-IT) program at The Home Depot provides comprehensive, hands-on experience in the core functions of a Specialty Assistant Store Manager. This training includes mentorship and leadership development, focusing on Manager on Duty duties and overseeing key merchandising departments such as Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical. The goal is to ensure successful execution of programs that enhance customer service, product availability, and store presentation. MASM-ITs will collaborate with store leadership and field teams to develop and implement sales and profitability strategies, create departmental game plans, and ensure smooth operations. They are expected to lead by example and uphold company policies. The training period lasts up to 6 weeks, during which trainees learn to execute MASM key responsibilities.

Requirements

Must be 18 years of age or older
Must be legally permitted to work in the United States
1 year of work experience
3 years of leadership experience
Completion of a high school diploma and/or GED

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams
Completion of a bachelor's degree program or equivalent degree in a field of study related to the job
3 years of preferred work experience
3 years of preferred leadership experience

Responsibilities

Supervising Associates in the selling effort and lead GET culture and set the example.
Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.
Perform Opening, Closing MOD and other whole store focus responsibilities.
Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures.
Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.
Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management.
Learn and operate all store equipment and systems as well as how to manage daily financial operations.
Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures.
Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary.
Complete all assigned training modules and assessments.