Merchandise Supervisor | Highmark Stadium

ASM Global•Orchard Park, NY

1d•Onsite

About The Position

We are looking for a Fulltime Merchandise Supervisor to join our team. As a Merchandise Supervisor, you will assist in all merchandise operations and fulfill company goals and objectives with an emphasis on customer service. If you are looking to be a part of the excitement and energy of live stadium events, this is your opportunity to join a fast-paced and team-oriented environment! Opening in the 2026 NFL season, the New Highmark Stadium will become the new home of the Buffalo Bills. As the largest construction project in Western New York history, this stadium will have state-of-the-art technology that will enhance the fan experience. Join us as we remember the past, while looking forward to the future.

Requirements

Must be 18 years of age or older
Strong attention to detail.
Able to demonstrate flexibility and quickly adapt to changes.
Ability to be self-motivated and work independently and work well as a team player.
Ability to work in a fast-paced environment.
Energetic, self-motivated, friendly personality, and excellent guest services skills are required
Must be able to understand and communicate in English
Ability to carry items weighing up to 50lbs

Nice To Haves

3 years of merchandise experience

Responsibilities

Oversee inventory management and ensure proper inventory levels are maintained throughout Highmark Stadium to support operational needs.
Supervise assigned staff by providing leadership, conducting performance evaluations, addressing disciplinary matters, and coaching employees to reach their full potential.
Enforce and monitor strict cash-handling procedures to ensure accuracy, accountability, and compliance at all times.
Set, communicate, and track employee performance goals; provide ongoing feedback, coaching, and development opportunities to drive continuous improvement.
Assist in developing and implementing programs and initiatives designed to enhance the overall customer experience at Highmark Stadium.
Coordinate visual merchandising and product displays, ensuring concession stands are set up to maximize customer engagement and sales.
Maintain high standards of product quality and customer service while proactively identifying and addressing guest needs and concerns.
Perform additional duties, tasks, and responsibilities as assigned to support stadium operations and business objectives.
Complete other duties as assigned by management.
Available to work non-traditional hours (Nights, Weekends & Holidays)
Carries out supervisory responsibilities in accordance with all Legends policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.