Merchandise Senior Team Lead - Dollywood Theme Park - Full-Time Year Round

The Dollywood Company•Pigeon Forge, TN

1d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Merchandise Senior Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Merchandise Senior Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Merchandise Senior Team Lead is responsible for daily oversight and management of assigned Dollywood Parks & Resorts retail operations including execution of vision and strategies that result in profitability growth, safety requirements, world-class Guest service and employee care and engagement. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be 18 years of age
High school diploma or equivalent required
At least one (1) year of proven supervisory experience required
Working knowledge of Excel, Power Point, Outlook, PowerPoint, and Merchandise POS and inventory systems; experience with Pronto software is a plus
Offer of employment is contingent upon the ability to obtain ServSafe Manager Certification and achieving Dollywood Company trainer certification
Ability to safely operate company vehicles according to company Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, credit check and motor vehicle record check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to learn to operate calculator and cash register/POS system
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods

Nice To Haves

Minimum 6 months of cash handling experience preferred
Minimum 6 months of sales experience preferred
Requires thorough knowledge of accounts payable functions
experience with Pronto software is a plus

Responsibilities

Develop, implement and manage the daily operation of Merchandise retail, games and or/leased retail business as assigned to achieve the company objectives of financial goals for revenue and expenses, Guest experience, and Host satisfaction and care
Lead and oversee Team leadership and front-line workers using the company’s Lead with Love principles, resulting in teamwork, a well-functioning daily operation and the timely resolution of conflicts and complications
Develop and manage the hiring, onboarding, scheduling and ongoing development of Hosts within the areas of responsibility. This includes training, coaching, correction, growth opportunities, and positive discipline of the Senior TL’s leadership team and front-line workforce
Ensure, promote and manage the continual adherence of a safety culture throughout the assigned area of responsibility that includes an established safety plan, and compliance with all state, federal, local and company rules and regulations
Manage operational financial budgets for areas of responsibility, including period P&L reports and forecasts
Establish and oversee a healthy culture of Host engagement based on the company’s Lead with Love principles and a growth-oriented plan that results in a positive work environment and minimal turnover
Work with Merchandise Supervisor to implement and manage strategies and processes that ensure maximized operational efficiencies in assigned area of responsibility. This includes maximizing sales and minimizing stock loss, maintaining appropriate floor stock levels, communicating and making business adjustments as needed
Communicate, reinforce, and maintain department visual display standards and general shop appearance standards, in accordance with department guidelines for assigned area of responsibility
Manage, execute and monitor Sr. TL’s leadership team and front-line workforce in daily operational best practices including but not limited to, department staffing plans, cash handling and loss prevention methods to comply with property procedures and Purchasing Card Industry (PCI) standards
Maintain proper working order of all equipment and regularly inspects equipment reporting deficiencies to and works with DW Maintenance to ensure equipment is serviced and functioning as designed in area of responsibility
Routinely serve as Person In Charge (PIC) for the Merchandise Division