Merchandise Operations Sepcialist

Dollar Tree•Chesapeake, VA

12d•$20 - $22•Onsite

About The Position

The Merchandise Operations Specialist provides administrative, operational, and analytical support for merchandise buying and domestic and import administration. The role works closely with Buyers, Logistics, Compliance, Distribution Centers, vendors, and other teams to support item setup, purchase order execution, product flow, and vendor account management. It maintains accurate product data, manages domestic and import purchase orders, supports promotional planning, and helps ensure compliance with regulatory and company standards. The position is office-based in a fast-paced, deadline-driven environment with frequent interaction with internal partners and external vendors.

Requirements

High school diploma or GED required.
Strong organizational and multitasking skills with attention to detail.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Analytical mindset and problem-solving capabilities.
Ability to manage sensitive and confidential information.
Proficiency in Microsoft Office, including Excel and Word.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Create and maintain SKU data in AS400 using quote sheets and compliance guidelines; validate and update pricing, packaging, case pack, weight, and other product details.
Participate in product and artwork review meetings and implement updates in systems.
Create and manage domestic and import purchase orders in accordance with company and regulatory requirements; maintain PO details such as FOB terms, lead times, pricing, and ship windows.
Coordinate letter of credit amendments and processing with Finance and vendors.
Monitor product flow from order creation through distribution center receiving; work with distribution centers to resolve discrepancies, shortages, and overages.
Track shipment timelines and proactively address delays or compliance gaps.
Manage sample approvals with buyers, vendors, and design teams; verify required lab testing, certifications, and regulatory filings before shipments.
Generate and analyze weekly and ad hoc merchandising and performance reports; maintain tracking tools, dashboards, and spreadsheets.
Identify risks, including delayed approvals and shipment issues, and communicate them proactively to stakeholders.
Research and resolve product issues, vendor claims, and customer complaints; coordinate resolution of purchase order discrepancies and operational challenges.
Support merchandising events with Sales Promotion teams, including planning and sample coordination; ensure promotional displays and materials align with buyer strategy.
Provide administrative support through reporting, documentation, and communication coordination; assist stores, distribution centers, and internal teams as needed.
Support special projects and other operational tasks; communicate policy updates, compliance expectations, and operational changes to vendors.
Act as a liaison among vendors, buyers, logistics, and internal partners to resolve issues and maintain relationships.