Merchandise Operation Manager

Michaels•Brooklyn, NY

2d•Onsite

About The Position

The Merchandise Operation Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. The role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through effective workload planning and inventory management. The position assists the Store Manager in leading store operations and company programs, provides Manager-on-Duty coverage, and trains, coaches, and develops team members. It also supports asset protection and compliance with applicable laws and company requirements.

Requirements

At least 3 years of retail leadership experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Ability to work nights, weekends, and early mornings.
U.S. applicants must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs to ensure compliance with applicable laws and requirements.
Ensure execution of company policies and standards and hold the team accountable for store conditions and results.
Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
Lead truck execution, including timely unloading, accurate sorting, and efficient movement of merchandise to the sales floor.
Plan workloads and prioritize daily tasks in partnership with store leadership, aligning staffing and execution to business needs.
Execute and maintain Store-In-Stock Optimization routines to support in-stock levels, replenishment accuracy, and sales readiness.
Oversee Planogram execution, ensuring merchandising sets are accurate and completed on schedule.
Establish and maintain visual merchandising standards, including initial product placement and presentation.
Maintain a clean, organized, customer-ready store, including backroom organization and sales floor recovery.
Manage inventory control to ensure product accuracy, integrity, and efficient stock movement.
Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
Complete price changes accurately and on time, maintaining pricing integrity on the sales floor and in systems.
Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
Process Return to Vendor items and ASN receiving, ensuring compliance, accurate documentation, and proper inventory adjustments.
Manage store damage procedures, including proper handling, reporting, and shrink reduction.
Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
Partner in maintaining asset protection practices and reducing shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.